Duty Manager

Iceland Foods Ltd.; East Grinstead; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Discount 15%

28 days holiday

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods Ltd. is seeking a Duty Manager to join our team in East Grinstead. This part-time Retail Assistant role comes with a £2 per hour supplement when you run shifts and a base rate of £11.60–£12.71 per hour.

You will be responsible for delivering great customer service, managing shifts, and helping drive store performance while contributing to a collaborative and inclusive environment.

Qualifications

• Experience in a retail management or supervisory role is ideal.
• Communicates effectively with colleagues to deliver store tasks.
• Plans and organises shifts to maximise coverage.
• Provides balanced feedback to improve performance.
• Leads by example to deliver great customer service.

Responsibilities

• Maximise profit with strong availability and sales focus.
• Engage, develop and retain great people in store.
• Follow processes, cash handling, and security policies.
• Lead the team on shift to deliver a great store experience.

Skills

Retail management

Supervisory leadership

Effective communication

Shift planning

Team development

Customer service

Job description

Ref 222495 Category Retail Assistant Location east grinstead Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.