Duty Manager

Flight Club - Reading; Reading; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Skills development

Employee assistance programme

Tips shared fairly

Health cash plan

Quarterly bonus

Free meals on shift

Regular incentives

Regular rewards

Refer-a-friend bonus

Team socials

Job summary

Flight Club - Reading is seeking a Duty Manager to lead a high-energy team and deliver unforgettable guest experiences. You will drive service standards, uphold our vibrant vibe on shift, and support the team to ensure smooth operations and guest satisfaction.

We welcome passionate people who love people and thrive in a fast-paced environment. Join a culture focused on warmth, togetherness, and innovation, with opportunities for growth and a strong rewards program.

Responsibilities

• Lead and inspire a brilliant team on shift, driving high energy and exceptional service.
• Maintain the standard and vibe on shift while ensuring seamless guest experiences.
• Support, motivate and engage the team to deliver memorable experiences for guests.

Job description

About Flight Club

Flight Club is on a mission to bring groups of people together for moments of unexpected, ridiculous, joy. The brand combines its invention of the world's first Social Darts experience with stunning cocktails and sharing dishes.

What You'll Be Doing

Being a Duty Manager in Flight Club is all about creating unforgettable experiences for our guests while leading and inspiring a brilliant team. You'll be driving the standards on shift, keeping the vibe right and the service seamless, all while making sure your team feels supported, motivated and engaged. If you're passionate about people and thrive in a fast-paced environment we'd love to hear from you.

You'll be championing our values on every shift: Warmth, Togetherness, Passionate and Innovation. Our teams are a full-throttle, high-energy, total-commitment bunch, and we don't hold back from giving our guests the best time possible.

Why join the Flight Club Family?
The Flight Club Family is just that, a family. We work with each other and we support each other, we win together and we lose together. That means honesty, commitment and responsibility, from all of us. Named one of The Times Top 100 Places to Work, we're proud to celebrate individuality, and support your growth every step of the way.

Here's what you get when you join us:

• Skills development & training - grow your skills and grow your future
• Employee Assistance Programme - to support your wellbeing, whenever you need
• Tips shared fairly - we are a team
• Health cash plan support - available for you and your family
• Quarterly Bonus Scheme - hard work recognised and rewarded
• Free meals on shift - every shift comes with a side of tasty
• Regular incentives - from surprise goodies to epic challenges
• Regular rewards - surprise and delight for our shining stars
• Refer-a-friend bonus - bring your bestie and earn up to £500
• Team socials & competitions - work hard, play harder
• Discounts across all our venues - perks that follow you everywhere

• Service awards - loyalty deserves love (and gifts)

Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration,