Duty Manager

SSP Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality management company in Oxford is seeking a Duty Manager to oversee daily operations and lead a team in a fast-paced environment. The successful candidate will thrive in leadership, ensuring excellent customer service and managing team performance. Experience in hospitality or retail environments is preferred. This role offers employee discounts and award-winning training opportunities.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training programs

Qualifications

• Must be 18 years or older to perform certain tasks.
• Experience in leading a team in busy hospitality or retail environments is ideal.

Responsibilities

• Take ownership of daily operations and solve problems.
• Lead the team through busy shifts and inspire positive atmosphere.
• Deliver great customer service and be the go-to for queries.
• Stay informed about unit performance and champion improvements.

Skills

Leadership

Problem-solving

Customer service

Team management

Job description

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Hours of operation are 6am to 8pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.