Duty Manager

Burlington Hotel; Oban; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality venue in Oban is seeking a Duty Manager to join their team. The ideal candidate should have at least a year's experience in a similar role, showcasing excellent customer service and reliability. Responsibilities include ensuring smooth hotel operations, motivating staff, promoting sales, and managing budgetary controls. This role offers a unique opportunity to be part of a dynamic team within the UK's largest independent hotel group, with ample scope for personal development and competitive benefits.

Benefits

Competitive salaries

Incentives

Discounted hotel stays

Qualifications

• At least one year’s experience in a similar position.
• Ability to deliver excellent service to guests.
• Reliability and willingness to learn.

Responsibilities

• Ensure smooth hotel operations and meet set standards.
• Promote employee motivation and pride in work.
• Maximise sales by promoting the hotel and upselling.
• Control departmental budget and operational costs.

Skills

Customer service

Team motivation

Sales promotion

Job description

We currently have an amazing opportunity to join the team as Duty Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include

1. To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times.
2. To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
3. To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
4. To work within departmental budgetary framework and ensure control over stocks, operational costs and expenditure are maximised.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.