Duty Manager

Reed Specialist Recruitment; Newport; On-site; GBP 29,000 - 31,000; Part time

Benefits offered by this job

Ongoing training and upskilling

Coaching and mentoring support

Supportive and collaborative team

Job summary

Reed Specialist Recruitment is seeking a Duty Manager for a busy community leisure and sports centre in the Cambridge area. The role involves leading operational shifts, supervising staff, and ensuring safety, cleanliness and a high-quality customer experience.

You will open/secure the building, handle incidents professionally, and support day-to-day centre operations. The position offers flexible shifts and opportunities to develop through training and coaching.

Qualifications

• Experience supervising a small team or shift-based staff.
• Strong organisational skills with ability to prioritise tasks.
• Excellent communication with colleagues, customers and stakeholders.
• Ability to work independently and as part of a team.
• Remain calm and confident in challenging situations.
• Commitment to safeguarding and promoting welfare of children and young people.

Responsibilities

• Lead operational shifts to ensure the centre runs safely and efficiently.
• Open/secure the building and perform daily checks; respond to incidents.
• Supervise staff and allocate duties to maintain high standards.
• Deliver excellent customer service and address complaints calmly.
• Monitor cleanliness and report maintenance issues promptly.
• Support reception, admin tasks, and promotional activities.
• Carry out health and safety checks and maintain required documentation.
• Assist with activity supervision and fitness-related inductions if needed.

Skills

Team leadership

Organisational skills

Communication skills

Independent worker

Calm under pressure

Safeguarding

IT skills

Fitness qualifications (advantage)

H&S monitoring

Tools

Google Workspace

Microsoft Office

Job description

Duty Manager

Job Type: Casual, shift-based

Location: Cambridge, CB11, with travel across local sites as required

Salary: £28,598 - £31,022 equivalent salary scale

Reed are delighted to be working with an amazing organisation who are in need of a Duty Manager to join a busy community leisure and sports centre environment. This Duty Manager position is ideal for someone who can lead operational shifts, motivate staff, maintain high standards of safety and cleanliness and deliver an excellent customer experience. The Duty Manager will also support day-to-day centre operations, respond to incidents professionally and help ensure facilities run efficiently and safely.

Day-to-day of the role

• Lead operational shifts and ensure the centre is run efficiently, effectively and safely at all times.
• Open and secure the building, carrying out daily operational checks and responding to emergencies or incidents where needed.
• Supervise and organise operational staff, ensuring duties are completed to a high standard.
• Maintain excellent customer service and deal with complaints, concerns and accidents in a calm and professional manner.
• Monitor cleanliness, presentation and general maintenance, reporting any repair issues promptly.
• Support reception, administration, financial record-keeping and promotional activity across the centre.
• Carry out health and safety checks, complete relevant documentation and ensure compliance with operational procedures.
• Assist with activity supervision, fitness suite inductions and personal training plans where required.

Required Skills & Qualifications

• Experience managing or supervising a small team.
• Strong organisational skills with the ability to prioritise work and meet deadlines.
• Excellent communication skills and the ability to build productive working relationships with colleagues, customers and external stakeholders.
• Ability to work independently as well as part of a team.
• Confidence, resilience and the ability to remain calm in difficult situations.
• A commitment to safeguarding and promoting the welfare of children and young people.
• Good IT skills, including confidence using Google Workspace and/or Microsoft Office.
• Willingness to undertake further training; coaching or fitness qualifications would be advantageous.
• Experience of site health and safety monitoring, inductions or fitness support would be beneficial.

Benefits

• Ongoing training and opportunities for further upskilling and qualifications.
• Access to coaching and mentoring support for professional development.
• A supportive and collaborative working environment.
• The opportunity to work in a community-focused sports and leisure setting.
• Flexible working requests, including part-time arrangements or job share, may be considered where suitable.
• The chance to contribute to the health, wellbeing and engagement of the local community.