Duty Manager

SuperValu; Newbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in grocery retail seeks a dedicated manager to ensure operational excellence and exceptional customer service. This role involves leading a team to achieve sales targets, maintaining high standards of store presentation, and fostering a positive workplace culture. The ideal candidate will have a passion for grocery retail, strong management experience, and the ability to thrive in a fast-paced environment. Join a vibrant team committed to delivering the best fresh food offerings in a clean and safe setting, and make a significant impact in the community.

Qualifications

• Minimum 2 years’ experience in a management position.
• Good knowledge of Microsoft Office, especially Excel and Word.

Responsibilities

• Set and achieve sales targets with the team on various KPIs.
• Manage employee performance and foster a positive work environment.
• Deal with customer queries efficiently and professionally.

Skills

Management experience

Microsoft Office (Excel, Word)

Cash handling

Strong work ethic

Understanding of KPIs

Commercial awareness

Passion for grocery retail

Ability to thrive in fast-paced environment

Job description

Main purpose of the role:
Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

The ideal candidate will have/be:

• Minimum 2 years’ experience in a management position;
• Good knowledge of Microsoft Office (Excel, Word);
• Experience balancing cash/tills;
• Highly driven with a strong work ethic;
• An understanding of how to achieve KPIs and targets;
• Commerciality and brand awareness;
• Passion for grocery retail;
• Thrive in a fast-paced working environment.

Main duties:

• Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative;
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
• Implement planograms correctly and ensure the correct range is in place in store;
• Merchandise and present the store to the highest standard;
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment;
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
• Manage employee performance, giving regular feedback, recognition and encouragement;
• Deal with all customer queries efficiently, professionally and consistent with store policy;
• Understand achieving margins in all departments;
• Engage with new initiatives and embrace new ways of working;

FULL TIME 45 HOUR WEEK ACROSS MONDAY - SUNDAY

TYPICAL SHIFT: 11.15AM - 9.15PM