Duty Manager

Certes; Milton Keynes; Presencial; GBP 129.000 - 148.000; Jornada completa

Descripción de la vacante

Certes in Milton Keynes is seeking an experienced SOC Duty Manager to join a high-profile operational command function in a critical security environment. You will act as the on-shift operational commander, leading incident response activities and making real-time decisions to maintain the single operational picture.

Ideal candidates have DV Level Security Clearance, strong leadership, and the ability to coordinate multiple teams during high-pressure events.

Formación

• DV Level Security Clearance is essential.
• Proven experience leading operational teams in 24/7 mission-critical environments.
• Strong incident command and crisis management capabilities.

Responsabilidades

• Act as the primary on-shift operational decision-maker during live incidents.
• Lead integrated incident response across multiple operational teams.
• Maintain command and control from incident identification to resolution.
• Ensure a single, accurate operational picture at all times.
• Coordinate activities across SOC, NOC, and other security disciplines.

Conocimientos

Operational leadership

Incident command

Crisis management

Stakeholder coordination

Decision making under pressure

Communication skills

Descripción del empleo

SOC DutyManager - DV Cleared

Location: Milton Keynes (full time onsite)

Duration: 12 Months +

Rate: £700 - £800 per day (Inside IR35)

Start: ASAP

Overview:

We are seeking an experienced SOC Duty Manager to join a high-profile operational command function supporting a critical security environment.

As the SOC Duty Manager you will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical real-time operational decisions.

The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability to coordinate multiple teams during high-pressure operational events.

Key Responsibilities:

• Act as the primary operational decision-maker during live incidents and service-impacting events.


• Lead integrated incident response activities across multiple operational teams.


• Maintain overall command and control of incidents from identification through to resolution.


• Ensure a single, accurate operational picture is maintained at all times.

Incident Management & Escalation

• Assess operational events and determine appropriate response actions.


• Declare and manage Major Incidents where required.


• Act as the primary escalation point for operational teams during live incidents.


• Coordinate escalations to senior stakeholders and leadership teams as appropriate.

Coordinate activities across Security Operations, Network Operations, Infrastructure, Physical Security, and supporting operational teams.

• Ensure effective communication and collaboration between technical and non-technical stakeholders.


• Drive timely decision-making and resource allocation during critical events.

Oversee operational handovers and shift continuity.

• Ensure high-quality documentation, reporting, and event timelines are maintained.


• Support post-incident reviews and continuous improvement initiatives.Promote operational best practices and adherence to established procedures.

Skills & Experience:

Essential

DV Level Security Clearance *essential*

• Proven experience leading operational teams within a 24/7 mission-critical environment.


• Strong incident command and crisis management experience.


• Ability to coordinate multiple teams and stakeholders during complex operational events.


• Experience operating within high-pressure, real-time environments.


• Excellent communication, stakeholder management, and leadership skills.


• Strong situational awareness and structured decision-making capabilities.


• Ability to rapidly assess operational risks and make informed decisions.

Desirable

• Experience within Security Operations Centres (SOC), Network Operations Centres (NOC), Command Centres, Defence, Government, or Critical National Infrastructure environments.


• Experience managing Major Incidents and operational escalations.


• Knowledge of cyber security, infrastructure, network operations, and physical security disciplines.


• ITIL, Incident Management, Operational Leadership, or related certifications.