Duty Manager

Premier Inn; Marlborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A renowned hotel chain in Marlborough is seeking a Duty Manager to lead a dedicated team ensuring a welcoming and safe hotel experience. The ideal candidate will have leadership experience, particularly in retail, and be able to inspire others to deliver outstanding customer service. This permanent position includes 32 hours of work across four days, including evenings and weekends, and offers a range of benefits to support career growth.

Benefits

Training and support

Whitbread Benefits Card

Company pension and saving schemes

Discounts on shopping and services

Qualifications

• Experience leading people in retail or similar roles.
• Ability to deliver outstanding customer experience.
• Relevant leadership experience is required.

Responsibilities

• Manage the high-performing team ensuring smooth hotel operations.
• Uphold health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

Overview

Duty Manager - Marlborough Premier Inn

Come and be a Duty Manager at Premier Inn in Marlborough.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

What you’ll do

Join our team at Marlborough Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

Requirements / Qualifications

• Experience leading people in retail or other roles where you have successfully led teams.


• Knows how to deliver outstanding customer experience and has the skills to inspire others.


• Immediate start – with leadership experience relevant.


• Hours: 32 hours a week across 4 days, including evenings and weekends.


• Location: Premier Inn Marlborough, Jennings Road, Marlborough, Wiltshire SN8 4WL.


• Contract type: Permanent – we don’t do zero hours contracts!

Benefits

• Training and support: At Premier Inn we do careers worth staying for, so from day one you’ll receive a warm welcome and learn our simple administration system that will make your job easier. There’s a clear career path within our business to help you grow.


• Whitbread Benefits Card: Up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.


• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.


• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.