Duty Manager

SSP Food Travel Experts; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider is hiring a Duty Manager at Manchester Piccadilly Station. This role involves leading your team, managing daily operations, and ensuring excellent customer service. Ideal candidates are proactive leaders with experience in hospitality or retail. You will work flexible hours and receive employee discounts along with comprehensive training opportunities. Join the team and help shape the atmosphere!

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Health & Wellbeing Support

Award-winning training and development programs

Qualifications

• Must be 18 years or older to perform certain tasks.
• Previous experience in hospitality or retail preferred.

Responsibilities

• Lead team through busy shifts and maintain positive atmosphere.
• Manage daily operations, including opening and closing.
• Inspire team to deliver excellent customer service.
• Stay updated on unit performance and initiate improvements.

Skills

Leadership

Customer Service

Problem Solving

Flexibility

Team Management

Job description

DUTY MANAGER - MANCHESTER PICADILLY STATION, STARBUCKS

Pay Rate: £13.11 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.61 per hour.

We have Full Time(30hrs)roles available.

Hours of operation are 5am and 9pm .Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.