Duty Manager

Cavu; Manchester; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

24/7 Employee Assistance Programme

Pension scheme with enhanced dcontri

Meals on duty

Job summary

CAVU at Bristol Airport is seeking a Duty Manager to oversee lounge and F&B operations, ensuring the highest standards of service, hygiene, and regulatory compliance. You will lead on-shift teams, manage stock and deliveries, handle escalated complaints, and support budget targets.

The role requires practical hospitality leadership, proven budgeting experience, and strong IT skills in Microsoft Office. A customer-focused, proactive approach is essential.

Qualifications

• Solid background in hospitality with proven leadership.
• Experience managing catering teams or lounges.
• Proven ability to manage budgets and drive cost efficiencies.
• Excellent computer skills including MS Office.
• Knowledge of food hygiene standards and health & safety.

Responsibilities

• Be the on-site senior manager for complaints in the lounge.
• Ensure food hygiene requirements are implemented.
• Manage staffing levels, rota planning, and daily operations.
• Oversee stock ordering, invoicing, and deliveries.
• Ensure compliance with health and safety and alcohol service.
• Assist with rotas, timesheets, and absence administration.
• Address other management requests as needed.

Skills

Hospitality management

Budget management

Team leadership

Staff rostering

Stock control

Food safety

Tools

Microsoft Office

Job description

• Duty Manager
• Based at Bristol Airport
• Permanent Contract
• Full -time 37.5 hours
• £16.79 per hour

Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

To manage the operational delivery of our business units to ensure they achieve the highest professional standards, culinary excellence and comply with all legislative requirements including compliance with health and safety legislation, food hygiene legislation and the service of alcohol. Responsible for the Lounges and/or F&B units’ day to day operations; supporting the achievement of budget targets by effectively performance managing the on-shift team and direct line management of assigned colleagues.

Duties will include:

• Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
• Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
• Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
• Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
• Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
• Responsible for the correct handling of waste in line with Lounge and airport requirements.
• To assist with the preparing of staff rotas, timesheets and absence administration.
• Responsible for any other reasonable requests as designated by management.

What will make you successful in the role?

• A solid background in the hospitality sector, with a proven track record
• Experience of managing catering teams either in house or via contracted providers
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
• Computer literacy on mainstream PC applications including Microsoft office
• Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
• Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
• Food Hygiene level 3 or above would be an advantage
• Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.

Benefits

• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty