Duty Manager

Powerleague; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Online benefits program

Stream wage access

Prezzee gift vouchers

Employee Assistance Program

Family leave after 2 years

Career development

Growth and recognition

Job summary

Powerleague is seeking a Duty Manager to lead daily operations at one of our fast-paced 5-a-side football venues. You will oversee shifts, drive excellent customer service and manage bookings and events, while motivating the team and maintaining safety standards.

This role suits someone with experience in hospitality or sports venues, a hands-on leadership style, and a passion for sport and community. Join a vibrant team that delivers great experiences and supports career development.

Qualifications

• Experience in retail, hospitality, leisure or sports venues is desirable.
• Confident communicator with a hands-on leadership style.
• High energy and the ability to stay calm under pressure.

Responsibilities

• Lead shifts to ensure smooth, safe and efficient daily club operations.
• Deliver exceptional customer service to players, teams and event guests.
• Manage bookings, leagues and match night activities.
• Supervise and motivate the team on shift.
• Handle health and safety, compliance and facility standards.
• Support promotional activities and community outreach.

Skills

Leadership

Customer service

Communication

Hands-on leadership

Problem-solving

Job description

Duty Manager at Powerleague

Be the Heart of the Action. Lead the Shift. Deliver the Game

Do you thrive in a fast- paced environment where no two days are the same? At Powerleague, we’re looking for a Duty Manager to support the day- to- day operations of one of our leading 5- a- side football venues. If you’re passionate about sport, leadership and delivering brilliant customer service- this is your chance to step up and make your mark.

About Powerleague

Powerleague is the UK’s original and largest provider of small- sided football. Our state of the art pitches and venues are a community hub, a place where people come together to play, connect and grow. With over 40 centres across the UK, we’re on a mission to bring small sided football and padel to everyone and you could be a key player in our journey. You’ll be the heart and soul of your club — leading a talented team, delighting customers, smashing targets, and driving the vibe that makes Powerleague special.

What We Can Offer You?

• A competitive industry pay
• Staff discounts off pitches, courts and functions
• Access to our online benefits program with discounts at 100s of locations and retailers
• Access to Stream - our financial wellbeing app, allowing you early access to your pay when you need it
• Celebrate career anniversaries with a Prezzee gift voucher to spend at 100's of locations and retaliers
• Employee Assistance Program
• EnhancedFamily Leave after 2 years continuous service
• Career development through tailored training and progressions pathways, including apprenticeships
• Be a part of a company that values your contribution and supports your growth

What You'll Be Doing:

• Lead shifts to ensure smooth, safe and efficient daily club operations
• Deliver exceptional customer service to players, teams and event guests
• Manage bookings, leagues and match night activities
• Supervise and motivate the team members on shift
• Handle health and safety, compliance, and facility standards
• Support promotional activities and community outreach

What You Bring to the Squad:

• Previous experience in retail, hospitality, leisure or sports venues
• Confident communicator with a hands- on leadership style
• High energy and ability to remain calm under pressure
• Strong organisational and problem- solving skills
• You’recustomer-obsessed— you understand that every touchpoint matters.
• And let’s face it — you’ve got apassion for sport, community and energy that’s contagious.