Duty Manager

The Range; Maidenhead; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

25% in-store discount

28 days annual leave

Personal development

Descripción de la vacante

The Range in Maidenhead is seeking a Duty Manager to oversee the daily operation of the store, ensuring exceptional customer service, strong merchandising and strict health & safety compliance. You will lead colleagues on the shop floor, provide coaching and performance feedback, and ensure procedures are followed while supporting stock control, inventory movement and promotional activity.

Joining The Range means working for a Sunday Times Top Track 100 retailer with a focus on internal

Formación

• Previous retail supervisory, team leader or management experience.
• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Good organisational and problem-solving ability.
• Hands-on and flexible approach; capable in fast-paced retail.

Responsabilidades

• Deliver outstanding customer service and handle queries professionally.
• Lead and coach store colleagues; drive team performance.
• Maintain store standards, merchandising and stock availability.
• Monitor stock, deliveries, EPOS, pricing and compliance.
• Assist opening and closing procedures.
• Ensure health & safety compliance and secure cash and stock.

Conocimientos

Retail leadership

Customer service

Communication

Organizational skills

Problem solving

Team motivation

Hands-on

Fast-paced

Descripción del empleo

Duty ManagerMaidenhead Retail Park, Stafferton Way, Maidenhead, Berkshire, SL6 1AY

The Role

As Duty Manager, you will help oversee the daily operation of the store, ensuring excellent standards across customer service, merchandising, compliance, health & safety and team performance. You will lead colleagues on the shop floor, provide coaching and support, and ensure all operational procedures are delivered consistently and efficiently.

Key Responsibilities

Customer Service

• Deliver a friendly, helpful and efficient customer experience at all times
• Lead by example in providing excellent customer service
• Support effective queue management and customer flow during busy periods
• Resolve customer queries and complaints professionally
• Promote a positive and engaging in-store experience

Team Leadership

• Support, motivate and guide store colleagues
• Assist with colleague training, induction and development
• Provide coaching and performance feedback
• Help maintain a positive, productive and collaborative working environment
• Ensure company policies and standards are consistently followed

Store Standards & Operations

• Ensure the store is clean, organised and ready for trade each day
• Maintain high merchandising and presentation standards
• Support promotional activity and stock availability
• Monitor deliveries, stock movement and warehouse organisation
• Assist with opening and closing procedures

Compliance, Security & Health & Safety

• Support store security procedures including cash and stock control
• Ensure health & safety procedures are followed at all times
• Assist with accident logs, safety records and risk assessments
• Monitor EPOS and pricing compliance
• Ensure operational procedures are delivered accurately and consistently

What We are Looking For

• Previous retail supervisory, team leader or management experience
• A passion for delivering outstanding customer service
• Strong communication and interpersonal skills
• Good organisational and problem-solving ability
• The ability to motivate and support colleagues
• A hands-on and flexible approach
• Confidence working in a fast-paced retail environment

What You Will Bring

• Strong leadership skills with the ability to lead by example
• Excellent attention to detail and operational awareness
• A positive, proactive and customer-first attitude
• The ability to remain calm and organised under pressure

Why Join Us?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

What Do We Offer?

• Competitive Salary
• 28 Days of Annual Leave
• 25% In-Store Discount
• High Street Discounts across hundreds of UK retailers
• A Focus on Promoting Internally
• Personal Development