Duty Manager

Wellbeing Hotels; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A dynamic hotel group in Central London seeks a Duty Manager to enhance guest experiences. The role involves overseeing service quality, ensuring team readiness, and fostering a welcoming environment. With opportunities for growth and competitive benefits, this position is ideal for a passionate hospitality professional.

Benefits

Competitive salary

Staff benefits

Opportunity for career progression

Qualifications

• Previous experience within hospitality is required.
• Strong communication and problem-solving skills essential.
• Ability to maintain a calm approach in high-pressure situations.

Responsibilities

• Conduct regular property checks to maintain cleanliness and safety.
• Monitor guest satisfaction and encourage feedback.
• Brief all teams to ensure readiness for service.

Skills

Communication

Problem Solving

Attention to Detail

Proactive Mindset

Job description

We’re looking for a confident, proactive Duty Manager to join our dedicated team and help deliver exceptional guest experiences at every touchpoint. If you're a natural leader with a passion for service and attention to detail, this is your opportunity to shine!. ** What You’ll Be Doing:**. - Conducting regular walk-arounds of the property to ensure cleanliness, safety, and presentation standards are maintained. - Assisting guests with any needs or concerns, providing swift solutions and a warm, professional presence. - Monitoring guest satisfaction throughout their stay and encouraging feedback. - Ensuring all teams (reception, housekeeping, F&B, etc.) are briefed, equipped, and ready to deliver excellent service. - Performing room checks for quality control and readiness. - Supporting adherence to hotel standards and operational processes. - Providing accurate, helpful information to guests about services, local attractions, and amenities. - Acting as the go-to person in the absence of senior management. . . **What We’re Looking For:**. - Previous experience within hospitality. - Excellent communication and problem-solving skills. - Strong attention to detail and a proactive mindset. - A calm and composed approach in high-pressure situations. - A passion for exceeding guest expectations. - Flexibility to work varied shifts, including weekends and holidays. . . ** Why Join Us?**. Be part of a supportive and dynamic team culture. . Opportunity for growth and career progression. . Competitive salary & staff benefits. . Make a genuine impact on the guest experience and hotel operations. . . Ready to lead by example and take pride in delivering world-class service?. Apply now

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £32,000 – £35,000 yearly
Benefits: Bonus based on KPI's
Starting time: Immediate start!

About Wellbeing Hotels:

A small Hotel group offering service with a smile in Central London