Duty Manager

Aimbridge; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aimbridge is seeking a Duty Manager to ensure exceptional guest experiences at their hotel. The role involves managing the guest services team, overseeing front desk operations, and maintaining high standards of customer service. Ideal candidates will have hotel management experience and strong leadership skills.

Benefits

Industry leading training opportunities

Hotel discounts and food discounts

Access to employee assistance programme

Career and lifestyle breaks

Free staff parking

Qualifications

• Prior experience in hotel operations.
• Excellent interpersonal skills for managing staff and guests.
• Strong leadership skills to motivate team members.

Responsibilities

• Oversee front desk operations and manage reservations.
• Handle guest complaints and maintain the hotel's reputation.
• Ensure cleanliness and maintenance of guest areas.

Skills

Customer Service

Leadership

Communication

Organisational Skills

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As Duty Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• You’ll have prior experience with a good understanding of hotel operations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.