Duty Manager

Malmaison Hotel Du Vin Holdings Limited; Henley-on-Thames; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Staff room discount

50% off best available Friends & 1

35% dining discount

Fully funded Apprenticeship programmes

Cycle to work

Healthcare plan

Bonus plan

Life assurance

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a Duty Manager to oversee Food & Beverage and Front Office operations, ensuring smooth, guest-focused service across all customer-facing areas.

You will be a hands-on manager with experience in a busy F&B environment, aiming to develop from Junior HoD to a Senior HoD role within the group. Training, benefits and staff discounts accompany the role.

Qualifications

• Proven experience in busy Food & Beverage environments.
• Strong people management and guest relations skills.
• Aspiration to progress to Head of Department roles.

Responsibilities

• Assist in the smooth running of customer-facing departments.
• Support the breakfast team and oversee front desk checks.
• Coordinate with Housekeeping to manage room inspections.
• Contribute to training and staff development.

Skills

People management

F&B operations

Guest relations

Housekeeping coordination

Job description

Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel.

You will be a

hands on manager with experienceof working within a busy Food & Beverage Department. You will be looking for a role that will allow you to continue your development from Junior HoD to a Senior HoD role.

As Duty Manager within Hotel du Vin you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger.

Experiencein Guest Relations would be advantageous as would an interest in what is trending in the local area around the hotel.

If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a more senior HOD role within Malmaison or Hotel Du Vin.

We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.

In addition to competitive rates of pay we offer:

Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.

Discounted Friends and Family Room Rate with 50% off best available rate.

35% off your bill when you dine in our Brasseries and Bistros

Fully funded Apprenticeship

programmes that support you in developing your career

High Street Discounts on a range of high street shops, experiences, holidays and much much more

Cycle to work scheme – save up to 40% on a wide range of bikes

Healthcare Cash Plans - dental, optical, medical and more available from £5 per month

Referral schemes that pay up to £1500 (just for getting your mates jobs!)

A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.

We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with

Wagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer

complimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast

We are a proud sponsor of

The Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme

– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

Private Medical Healthcare

Bonus Plan based on clear and transparent KPI’s

Critical Illness cover

Life Assurance

Our Sustainability Goals:

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.