Duty Manager

Driver Hire Borders; Hemel Hempstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company is seeking a Duty Manager in Hemel Hempstead to oversee day-to-day operations. The ideal candidate will have supervisory experience and strong leadership skills to enhance customer satisfaction and team performance. This full-time position offers a competitive salary along with a variety of benefits including colleague discounts and a discretionary bonus scheme.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test

Discounted rates on various services

Wagestream: flexible pay access

Company pension

24/7 virtual GP

Wellbeing support

Excellent parental leave policies

Colleague recognition programme

Special offers on various services

Qualifications

• Experience in a supervisory or team leader role in retail or hospitality.
• Confidence in handling customer queries and team challenges.
• A proactive approach to problem-solving.

Responsibilities

• Support teams and ensure operations run smoothly.
• Ensure excellent customer service.
• Motivate and lead staff effectively.

Skills

Customer-first mindset

Operational know-how

Leadership skills

Problem solver

Team player

Adaptable and resilient

Job description

Job Title

Duty Manager

Location

Hemel Hempstead

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

11 August 2025

At Asda, we want you to find your everything. As a Duty Manager, you’ll play a vital role in the day-to-day running of our store. You’ll be the go-to leader on shift, ensuring our teams are supported, our customers are delighted, and our operations run smoothly. Whether it’s stepping in to resolve an issue, motivating the team, or making sure shelves are stocked and standards are high, you’ll be right at the heart of the action. You’ll work closely with the Store Manager to deliver a brilliant shopping experience and ensure our store is a great place to work.

What makes a brilliant Duty Manager:

• Customer-first mindset: You’re passionate about delivering excellent service and know how to inspire others to do the same.
• Operational know-how: You’ve got experience running shifts, managing priorities, and making quick decisions to keep things moving.
• Leadership skills: You lead by example, support your team, and know how to get the best out of people.
• Problem solver: You stay calm under pressure and can handle anything from customer complaints to operational hiccups.
• Team player: You work well with others and communicate clearly with colleagues at all levels.
• Adaptable and resilient: You’re comfortable with change and can keep your team focused and motivated through it.
• Drive Performance: Monitor KPIs and sales targets, using your insight to boost results and celebrate success.

What you’ll bring:

• Experience in a supervisory or team leader role, ideally in a fast-paced retail or hospitality environment.
• Confidence in handling customer queries and team challenges.
• A proactive approach to problem-solving and continuous improvement.
• Flexibility to work a range of shifts including evenings, weekends, and bank holidays.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas