Duty Manager

Whitbread Plc; Hastings; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for their new Premier Inn in Hastings. The role involves leading a high-performing team, ensuring smooth operations, and delivering exceptional guest experiences. Candidates should have proven leadership experience in hospitality or retail, with excellent communication and organisational skills. Join a dynamic environment focused on quality service and guest satisfaction.

Benefits

Whitbread Benefits Card: up to 60% off Premier Inn rooms

25% off meals in all Whitbread Restaurants

Qualifications

• Proven leadership experience in hospitality, retail, or a similar service environment.
• Excellent communication and organisational skills with the ability to manage multiple priorities.
• Strong focus on guest experience, safety, and high-quality service delivery.

Responsibilities

• Train and support the team from day one, using our simple administration system to help you manage tasks efficiently.
• Lead and develop a reliable, high-performing team to ensure smooth hotel operations and excellent guest experiences.
• Maintain health and safety standards and ensure compliance with company policies and procedures.
• Foster a welcoming, professional environment that supports guest satisfaction and staff engagement.

Skills

Leadership experience

Excellent communication

Organisational skills

Focus on guest experience

Job description

We\'re launching a brand-new Premier Inn in Hastings, and we\'re looking for a confident, organised, and people-focused Duty Manager to help set the tone from day one. In this key role, you\'ll support the team, ensure smooth operations, and deliver brilliant guest experiences. If you\'re ready to take the next step in your hospitality career and thrive in a fast-paced environment, we\'d love to hear from you.

Overview

Join the Hastings Town Centre Premier Inn as a Duty Manager where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you\'ve led a team in a retail or hospitality environment, you\'ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

Responsibilities

• Train and support the team from day one, using our simple administration system to help you manage tasks efficiently.
• Lead and develop a reliable, high-performing team to ensure smooth hotel operations and excellent guest experiences.
• Maintain health and safety standards and ensure compliance with company policies and procedures.
• Foster a welcoming, professional environment that supports guest satisfaction and staff engagement.

Qualifications

• Proven leadership experience in hospitality, retail, or a similar service environment.
• Excellent communication and organisational skills with the ability to manage multiple priorities.
• Strong focus on guest experience, safety, and high-quality service delivery.

Benefits

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.