Duty Manager

The Whisky Exchange; Greater London; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Staff Discount at The Whisky Exchange

Tastings

Product Education

Access to Events

Cycle to Work Scheme

Employee Assistance Program (EAP)

Life Cover

Private Medical Insurance

Parental Leave Policies

Job summary

The Whisky Exchange is seeking a Duty Manager to support the retail team and daily shop activities. You will oversee floor management, supervise staff, and drive merchandising with a passion for drinks. A strong communicator who loves learning and delivering exceptional customer service will excel.

You will lead opening and closing procedures, assist with tastings, manage cash processes, and maintain health and safety standards while fostering continuous improvement across the store.

Qualifications

• Must have flexibility to work shift patterns during weekdays and weekends.
• Fluent written and spoken English.
• Professional manner and tidy appearance.

Responsibilities

• Open and close the premises and manage end of day procedures.
• Assist with in-store tastings and events and anticipate requirements.
• Provide customer service, sales and floor coverage to maintain high standards.
• Process refunds, exchanges and handle customer queries.
• Ensure health and safety requirements are met and correct as needed.
• Prepare and distribute weekly task lists and supervise Spirits Advisors.

Skills

Supervisory experience

Fluent English

Team management

Attention to detail

Communication skills

Microsoft Office

Tools

Defacto

Job description

As a Duty Manager your primary role is to support the retail sales team objectives and day-to-day shop activities, encompassing floor management, team supervision and merchandising. You’ll ensure the smooth running of retail operations, motivate others, and inspire a culture of continuous improvement. The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.

The role involves moving, stretching, lifting, bending and carrying of boxes and materials.

Key Responsibilities

Operations/Floor Management:

• Opening and closing the premises.
• End of day procedures and ensuring accurate cash management.
• Assisting with in-store tastings and events and anticipating potential requirements.
• Customer service, sales and shop floor activities as required to maintain exceptional standards.
• Processing refunds, exchanges and handling customer queries.
• Ensuring all health and safety requirements are met and making corrections where necessary.
• Weekly banking management and sales performance reports.

Stock and Merchandising:

• Assist with back-office operations including stock management, pricing and offers on Defacto.
• Ensure that retail and stock room spaces are maintained to professional standard.

Product Knowledge and Personal Development:

• Continual development of product awareness and understanding for new and existing ranges.
• Liaising with brand representatives as required.
• Supporting a culture of continuous improvement.

Team Supervision:

• Prepare and distribute weekly/monthly tasks and DLC to Spirits Advisors.
• Monitor and motivate Spirits Advisors to work towards store targets.
• Maintain exceptional customer service standards.
• Assist with product knowledge development of other team members.

Job Requirements

• Must have flexibility to work shift patterns during weekdays and weekends.
• Fluent written and spoken English.
• Professional manner and tidy appearance.
• Previous experience in the drinks industry is desirable but not essential.

About You

• Previous supervisory experience.
• Passion for spirits, and the drinks industry in general.
• A strong sales track record and able to transfer skills to the drinks sector.
• Excellent team working skills.
• Good problem-solving skills.
• Effective communication skills and ability to enthuse and motivate others.
• The ability to effectively prioritise and delegate tasks.
• Exceptional attention to detail.
• Solid working knowledge of Microsoft Office suite

The Way We Perform

Our values:

• Grounded in the real
• Passion for challenge
• Fiercely authentic
• Connected beyond borders

Our behaviours:

• We deliver results efficiently
• We grow diverse teams
• We are consumer and customer centric

Benefits of joining The Whisky Exchange

• Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme
• EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance

Feel Good Stuff:

We’re committed to diversity and inclusion.

We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

NOTE: This job description is not intended to be all-inclusive. The responsibilities associated with this job will change from time to time in accordance with the business needs of Speciality Drinks. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.