Duty Manager

Serco Limited; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading company in leisure services is hiring a Duty Manager in Aylesbury. The role involves overseeing operations, ensuring safety standards, and fostering a positive atmosphere for customers. Successful candidates will have leadership experience and a passion for delivering exceptional service. Full training provided for desired certificates.

Benefits

Free gym membership

Discounted classes and facilities

6% employer matched pension

22 days annual leave plus public holidays

Life assurance up to 2x base salary

Employee benefits via moreleisure.com

Qualifications

• Experience in leading a team in a customer-facing role, preferably in leisure industry.
• Passionate and enthusiastic about providing excellent service.
• Desirable to have NPLQ and first aid certifications, training provided.

Responsibilities

• Manage day-to-day operations of the facility, ensuring high safety standards.
• Supervise operational team and maintain positive relationships with guests.
• Involve in customer interactions to ensure satisfaction.

Skills

Leadership

Customer Service

Team Management

Education

National Pool Lifeguard certificate (NPLQ)

First Aid at Work certificate

Job description

Location: Aqua Vale Leisure Centre, Aylesbury, HP20 1DX

Job type:Permanent

Working hours: 40 hours per week, Monday to Sunday covering early and late shifts.

Salary: £26,280 per annum + Excellent benefits

Here at Buckingham Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our centre.

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility including Aquatics ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 22 days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• All Leisure benefits - Employee Benefits (moreleisure.com)

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*

Location: Aqua Vale Leisure Centre, Aylesbury, HP20 1DX

Job type:Permanent

Working hours: 40 hours per week, Monday to Sunday covering early and late shifts.

Salary: £26,280 per annum + Excellent benefits

Here at Buckingham Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our centre.

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility including Aquatics ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 22 days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• All Leisure benefits - Employee Benefits (moreleisure.com)

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*