Duty Manager

Level X; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure brand in Glasgow is seeking a passionate management team member to ensure exceptional guest experiences. You'll be responsible for leading shifts, maintaining service standards, and creating a vibrant atmosphere. Ideal candidates will have a minimum of 2 years of management experience in the hospitality sector. The role offers significant growth opportunities and various employee benefits including holiday and activity perks.

Benefits

28 days holiday per year

Free bowling and activities

25% off food and drink

Social activities throughout the year

Access to team wellbeing app

Cycle2Work scheme

Refer a friend scheme

Qualifications

• Minimum of 2 years supervisor/management experience in hospitality or leisure sector.
• Fluent in written and spoken English.

Responsibilities

• Ensure guest journey is immaculate from start to finish.
• Lead shifts ensuring team members are briefed and engaged.
• Respond to customer complaints and ensure all safety policies are followed.

Skills

Energetic and infectious personality

Customer service skills

Creativity

Flexibility

Job description

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Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for?

We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.

What is the ideal candidate?

• Energetic and an infectious personality to give our guests the best possible experience
• Creative and passionate with a can-do attitude when it comes to providing great customer service
• Flexible with shifts and able to commute to the venue
• A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector

The Role

• Ensure our guest journey is immaculate, from start to finish
• You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
• Ensuring everyone is enjoying a fully immersive experience
• Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
• Ensure our teams are following all health and safety and food management polices
• Respond to complaints within the given parameters or escalate to the General Manager
• Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
• Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
• Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times

What We’ll Offer

When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:

• 28 days holiday per year
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Join your teams Monday bowling club
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
  
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!