Duty Manager

4Leisure Recruitment; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable recruitment agency is seeking a part-time Duty Manager for the Harbour team in Kent. The role involves leading a Customer Service Team, overseeing site operations, and managing exciting events. Ideal candidates should have strong leadership experience, excellent communication skills, and a proactive attitude. This position offers 24 hours per week with a pay of £16 per hour, pro-rata plus benefits.

Benefits

Benefits

Qualifications

• Proven experience in team leadership and operational management.
• Hands-on, proactive attitude in dynamic settings.
• Strong communication and organizational skills.
• Passion for unique experiences and community engagement.

Responsibilities

• Lead and inspire the Customer Service Team towards excellence.
• Oversee safe running of the site with Operations Manager.
• Manage daily opening and closing procedures.
• Play a key role in delivering high-profile events.
• Collaborate with security teams for visitor safety.

Skills

Team leadership

Operational management

Communication skills

Organizational skills

Customer service focus

Job description

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Job Description

Duty Manager – Harbour

We’re delighted to be recruiting for a part-time Duty Manager to join the Site Operations Management Team of a dynamic and growing Harbour team based around Kent area.

This permanent, part-time position offers an excellent opportunity for someone passionate about delivering exceptional visitor experiences and leading operational excellence. The role is contracted to 24 hours per week, worked across Friday, Saturday, and Sunday, with flexibility for evenings and peak periods as part of a rota.

As Duty Manager, your responsibilities will include:

1. Leading and inspiring a Customer Service Team, setting high standards and delivering ongoing training to ensure consistently exceptional performance.
2. Overseeing the smooth and safe running of the site, in collaboration with the Operations Manager and the wider team.
3. Managing the opening and closing procedures for the site each day.
4. Playing a key role in the delivery of exciting, high-profile events, from unique cultural experiences to seasonal markets.
5. Working alongside internal and external security teams to ensure the safety and comfort of all visitors.
6. Contributing to a wider mission to reimagine the English seaside experience—bringing innovation, creativity, and a fresh approach to the coast.

What we're looking for:

1. Proven experience in team leadership and operational management within a customer-focused environment.
2. A hands-on, proactive attitude and the ability to thrive in a dynamic, fast-paced setting.
3. Strong communication and organisational skills, with a focus on safety, compliance, and guest satisfaction.
4. A passion for unique experiences, community engagement, and outdoor events.

Work hours: 24 hours per week

Pay: 16, pro-rata + Benefits