Duty Manager

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable hospitality group in Scotland is seeking a Duty Manager to oversee daily operations, supervise staff, and ensure exceptional customer service. The ideal candidate will demonstrate leadership skills, effective communication, and a solid understanding of health and safety regulations. Join a dynamic team and enjoy benefits like staff discounts and extra leave days.

Benefits

Staff discount ranging from 25% to 50% on food and beverage

Employee Assistance Programme

Extra annual leave days gathered through service

Qualifications

• Strong ability to lead and motivate a team, ensuring high performance.
• Clear and effective communication with staff, customers, and management.
• Ability to make quick, informed decisions while maintaining professionalism.
• Focus on providing outstanding customer service and handling complaints.
• In-depth understanding of health and safety regulations for compliance.

Responsibilities

• Manage day-to-day operations ensuring smooth service delivery.
• Supervise and support staff, resolving issues as they arise.
• Handle customer queries and complaints to ensure satisfaction.
• Ensure compliance with health and safety standards through regular checks.
• Maintain accurate records and provide reports to management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Duty Manager Duties

Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanor.

Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service
• Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.