Duty Manager

SSP UK & Ireland; East Hagbourne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading company in hospitality, SSP, is looking for a Duty Manager for its Starbucks location. This part-time role offers a flexible schedule and the opportunity to lead a team, ensuring excellent service and operational efficiency. Join SSP and thrive in a dynamic environment with various employee benefits, including discounted meals and development programs.

Benefits

Discounted meals during shifts

Employee discounts

Award-winning training

Health & Wellbeing support

Qualifications

• Previous experience leading a team in busy hospitality or retail.
• Ability to work flexible shifts, including nights.
• Must be 18 years or over.

Responsibilities

• Manage daily operations, opening, and closing.
• Lead team through busy shifts while maintaining a positive atmosphere.
• Ensure excellent customer service and handle queries.

Skills

Leadership

Customer Service

Problem Solving

Job description

Duty Manager - Didcot, Starbucks

Pay Rate: £13.11 per hour + an additional £1.50 per hour for hours worked between midnight and 6 AM, bringing your total pay to £14.61 per hour.

We have part-time roles available (20 hours).

Hours of operation are from 5 am to 9 pm. You will work flexibly across weekdays, weekends, bank, and public holidays.

Join our team as a Duty Manager and step into hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same—lead your team, deliver excellent service, and be part of the energy!

About You

• Hospitality moves fast—and so do you! If you thrive on action, love leading people, and want to make an impact every day, this Team Leader role is for you.
• Applicants must be 18 years or over to perform certain tasks or work specific shifts due to some responsibilities within the Duty Manager role.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver excellent customer service and be the go-to person for customer and team queries.
• Stay informed about unit performance and champion improvements.
• Previous experience leading a team in busy hospitality or retail is ideal. Experience with night shifts is a plus!

What We Offer

• Discounted meals during shifts.
• Employee discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• Health & Wellbeing support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.