Duty Manager

www.findapprenticeship.service.gov.uk - Jobboard; East Grinstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant chain is seeking a Restaurant Supervisor (Duty Manager) to oversee operations and ensure a high-quality dining experience. You will lead shifts, support management, and guide the team in delivering exemplary service. Competitive pay and perks include commission schemes, discounts, and opportunities for career development. Join our vibrant team and make a difference in our guests' experiences.

Benefits

50% off food and drink

Free meals on shift

Birthday off

Career development opportunities

Qualifications

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• A positive attitude and strong communication skills.
• Comfortable working in a fast-paced environment.

Responsibilities

• Support the Assistant Manager and General Manager in running shifts.
• Ensure guests feel welcome and looked after during their visit.
• Help train and develop new team members.

Skills

Supervisory experience

Strong communication skills

Team leadership

Customer service

Health & safety knowledge

Job description

Restaurant Supervisor (Duty Manager) - Prezzo Italian
\"Better Careers for Everyone!\"

£12.61 per hour - plus tronc and access to our stunning commission scheme!

As a Duty Manager at Prezzo Italian, you’ll be at the heart of the action - supporting the management team to keep the restaurant running smoothly and the energy high.

You’ll lead by example, helping deliver memorable service while ensuring every guest enjoys a warm, seamless experience. With confidence and care, you’ll guide day-to-day operations, lead shifts with clarity, and offer hands-on support across both the floor and the kitchen.

More than anything, you’ll help foster a positive, welcoming space where your team feels motivated, connected, and proud to give their best.

How we work

• Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
• Make every guest interaction count—engaging with warmth and delivering a personal touch that leaves a lasting impression.
• Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
• Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.

Our Person - We are looking for someone who:

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance where needed.
• Lead by example, maintaining high service standards and teamwork.
• Ensure guests feel welcome and looked after during their visit.
• Step in to resolve minor guest issues and escalate where necessary.
• Support the team in delivering an excellent dining experience.
• Help train and develop new team members.
• Keep the team motivated and engaged during shifts, ensuring everyone is working together effectively.
• Assist in managing stock levels and restaurant cleanliness.
• Ensure guests are safe by managing food safety, health & safety and allergen procedures are followed.
• Work with management to maintain efficiency and compliance and highlight potential risk.

Experience We Value

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• A positive attitude and strong communication skills.
• Comfortable working in a fast-paced environment.
• Ability to support and guide a team. Understanding of health & safety and food safety basics.
• Passion for great service and guest experience.
• Willingness to learn and develop in a leadership role .

Prezzo Perks: What’s in it for you?

• TRONC and Commission Schemes – earn more as you drive success!

• 50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.

• Your birthday off!

• Employee Assistance Programme & GP appointment helpline.

• Grow with us - Career development opportunities & internal progression pathways.

Apply Now!

Whether you’re starting or looking to grow your career, apply today and be part of the Prezzo family