Duty Manager

AF Blakemore & Son Ltd; Colwyn Bay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a passionate Duty Manager for their Rhos SPAR store. This role requires leadership skills, commitment to customer service, and the ability to inspire a team. The Duty Manager will play a pivotal role in driving store performance and promoting a positive shopping experience for customers.

Benefits

Holiday, Maternity and Paternity leave exceeding statutory entitlements

Cycle to work scheme

Enhanced Maternity & Paternity pay packages

Flexible working hours opportunities

12.5% Staff discount on fresh items

Company Pension Scheme

Wellbeing support and counselling services

Qualifications

• Previous management or supervisory experience in retail or similar.
• Committed to achieving exceptional customer service standards.
• Ability to communicate and influence at all levels.

Responsibilities

• Assist Store Manager with store operations and team management.
• Ensure safety and legal compliance during shifts.
• Promote exceptional customer experience.

Skills

Customer Service

Leadership

Team Management

Communication

Decision Making

Organizational Skills

Flexibility

Job description

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Various shifts available including evenings and weekends.

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Rhos SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company Overview:

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager the DutyManagerwill be helping to drive growth within the company owned RhosSPAR store.. As a member of the ‘Duty Manager’ team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Responsibilities:

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Rhos.
• Adhering to all company policies and procedures and processes

Duty Manager Skills Required:

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What's in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands-on experience in a high volume, fast paced environment
• Enhanced Maternity & Paternity pay packages
• Flexible working hours opportunity
• Excellent additional benefits package including:Early access to your pay through ‘EarlyPay’24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday - Purchase SchemeLong Service Awards

If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR RhosDuty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.