Duty Manager

Company of Cooks; City Of London; On-site; GBP 39,000; Full time

Job summary

A hospitality management company in London seeks a Duty Manager for the new Guinness Open Gate Brewery. Responsibilities include overseeing operations, leading the team, ensuring high-quality guest experiences, and managing inventory. Ideal candidates have proven experience in high-volume restaurant management and are passionate about service excellence.

Qualifications

• Proven experience managing restaurant teams, ideally in high-volume venues.
• A guest-first mindset with a focus on high service standards.
• Flexibility to thrive in a dynamic, pre-opening environment.

Responsibilities

• Create staff schedules and assist with recruiting and training.
• Motivate the team and handle employee issues.
• Ensure excellent customer service and handle complaints.
• Manage daily restaurant operations and inventory levels.
• Monitor financial performance and manage budgets.

Skills

Leadership

Customer service

Team coordination

Communication skills

Organisational skills

Job description

Overview

Duty Manager - Guinness Open Gate Brewery, London

Salary: £38,500 per annum

Working pattern: 40 hours per week, 5 over 7

Opening December 2025

Step into a landmark role at the heart of London’s newest hospitality destination. Guinness Open Gate Brewery London - a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire. We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.

About the Role

• Scheduling and training: Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.
• Leadership: Motivate the team, lead by example, and handle employee issues or conflicts as they arise.
• Team coordination: Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.
• Operations and quality control:
• Daily operations: Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.
• Guest experience: Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.
• Food and beverage: Work with the kitchen to monitor food quality, presentation, and preparation.
• Inventory and stock: Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.
• Financial oversight: Handle cash responsibly, monitor sales performance, and manage budgets.

About You

You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences.

You will bring:

• Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.
• A guest-first mindset, with the ability to maintain high standards of service and hospitality.
• Excellent organisational and communication skills.
• Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment.