Duty Manager

The Ned City of London; City Of London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Complimentary meals

Learning and development programmes

Exclusive staff discounts

Wellbeing benefits

Birthday off after 1 year

Volunteer day

Refer a friend

Social events

Employee assistance program

Rewards and recognition

Job summary

The Ned in the City of London is seeking a Duty Manager to support the Front Office Manager and team on daily operations. You will welcome guests and supervise the duty team, coaching for exceptional service.

You will drive guest satisfaction and engagement, work with the team to achieve KPIs, and manage the front office on shift, including overnight responsibilities where needed.

Qualifications

• Experience in fast-paced hospitality environments.
• Have led teams and driven high performance.
• Dedication to delivering exceptional guest experiences.

Responsibilities

• Be the key support to the Front Office Manager and team on daily operations.
• Welcome guests and supervise the duty team, providing coaching and feedback.
• Work with the team to hit goals and KPIs, focusing on guest satisfaction and engagement.
• Manage front office on shift, including overnight coverage when required.

Skills

Team leadership

Guest service

Resilience

Performance driven

Job description

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Neds Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 248 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What's the role?

Duty Manager

Where will you be working?

Our Front Office team are the face of The Ned, working in our vibrant ground floor where no two days are the same.

Where's the office?

We're in the beautiful old Midland Bank building in the City of London, just next to Bank station and well-connected for all of London's public transport.

What will you be doing?

• Essentially, you're our duty manager, and you'll be the key support to our Front Office Manager and team in the daily operations, welcoming our guests to The Ned
• Ensuring our guests have an exceptional experience through supervising the team on duty and providing coaching and feedback
• Working with your team to achieve our goals and key performance indicators, with a specific focus on guest satisfaction and team engagement
• Managing our front office when on shift, including sometimes working overnight

What can you bring to The Ned?

• You'll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance.
• Resilience and passion to go the extra mile for our guests, members, and team.
• Dedication to making things happen and always striving for the best

What can The Ned give you?

• Salary of up to £37,800/year (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Rewards Gateway and Stream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program - 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

#lovethened