Duty Manager

MAG (Airports Group); City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading airport operator in Edinburgh is looking for a Duty Manager to oversee their Airport Hospitality Team. The role includes managing lounge operations, ensuring compliance with food hygiene and health regulations, and leading a diverse team. Candidates should have a solid background in hospitality management and experience with budget management and team leadership. Benefits include career development opportunities and access to employee rewards.

Benefits

Employee rewards portal

24-hour Employee Assistance Programme

Pension scheme

Fantastic career development opportunities

Tax-free Airside shopping

Qualifications

• Proven track record in the hospitality sector.
• Experience managing catering teams.
• Ability to lead and motivate a diverse team.

Responsibilities

• Oversee lounge operations and staff.
• Ensure compliance with health and safety regulations.
• Manage stock ordering and invoicing.

Skills

Hospitality management

Team leadership

Budget management

Food hygiene principles

Computer literacy

Education

Food Hygiene Level 3

Job description

Overview

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers. Together, we can reach new heights. Together, we are CAVU

The role

We are currently recruiting for a Duty Manager to join our Airport Hospitality Team.

Duties will include:

• Being the point of escalation, as the senior manager on site, for any complaints within the lounge
• Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team
• Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies
• Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy
• Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol
• Responsible for the correct handling of waste in line with Lounge and airport requirements
• To assist with the preparing of staff rotas, timesheets and absence administration
• Responsible for any other reasonable requests as designated by management

What will make you successful in the role?

• A solid background in the hospitality sector, with a proven track record
• Experience of managing catering teams either in house or via contracted providers
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
• Computer literacy on mainstream PC applications including Microsoft office
• Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
• Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
• Food Hygiene level 3 or above would be an advantage
• Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.

As a CAVU employee you will have access to some great benefits including:

• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge

How do I apply?

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity