Duty Manager

Iceland Foods Ltd.; Cardiff; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent retail chain in Cardiff is seeking a committed Duty Manager to enhance customer service and team development. This part-time role focuses on effective retail management and customer engagement, offering a salary of £11.20 - £12.27 per hour with added benefits. The ideal candidate will help drive sales while fostering a supportive work environment.

Benefits

15% discount in all stores

28 days holiday (including Bank Holidays)

Clear career pathways for development

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.

Responsibilities

• Maximise profit by ensuring great availability for customers.
• Engage and develop team members to create an inclusive culture.
• Implement cash handling and security processes effectively.

Skills

Retail management experience

Effective communication

Planning and organising

Team leadership

Job description

Overview

South Glamorgan | Cardiff - Cardiff Bay Food Warehouse (1547)

Ref 208650 Category Retail Assistant Location Cardiff Contract type Part time Salary £11.20 - £12.27 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16

Description: As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Responsibilities

• Maximise profit:
  • Have a clear focus on delivering great availability for your customers.
  • Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
  • Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people:
  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right:
  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all “One Best Way” processes.
• Leadership:
  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.

Required skills & experience

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Additional information

Successful applicant must be fully flexible. Evening and weekend availability is essential.