Duty Manager

Melia Hotels International; Camden Town; On-site; GBP 33,000; Full time

Job summary

A prestigious hotel chain in Camden Town is seeking a Duty Manager to ensure the wellbeing of guests and support hotel operations. The ideal candidate will excel in communication, have hospitality experience, and be fluent in English. This role offers a salary package of £33K and great opportunities for career progression, along with various employee benefits including hotel discounts and personal development programs.

Benefits

Great progression opportunities

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards and referral bonuses

Personal Development programs

High street discounts

Qualifications

• Strong communication skills needed to liaise effectively with teams.
• Hospitality experience essential for understanding operations.
• Fluency in English is mandatory; Spanish and Italian are beneficial.

Responsibilities

• Liaising with Heads of Departments for updates on the Action Plan.
• Providing support to team members in resolving issues during shifts.
• Completing daily inspections of hotel facilities.

Skills

Excellent communication skills

Experience in Hospitality

English

Spanish and Italian

Knowledge of the Hotel Operations

Empathy and understanding

Job description

Overview

Mission: The purpose of this role is to ensure the wellbeing of all guests during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel and brand, the duty manager is responsible for working harmoniously with colleagues, planning and organizing to ensure excellent guest service standards.

Responsibilities

• Liaising with the Head of Departments for the update and follow up of the Hotel's Action Plan (PACC).
• You will provide at all times maximum support to all the team members of the hotel in alleviating problems or delays, which may occur during the shift.
• Complete daily inspection of all hotel facilities ensuring a checklist is completed
• Check that all areas are maintained to a high standard of cleanliness and that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to Maintenance.
• Ensure a full handover with the previous and following Duty Manager /Night Manager.
• Coordinates the operation within the outlets and facilitate the reallocation of the staff if required due to the exceptional business need.
• Supports the sales team with VIP site visits, providing a point of contact and escalation point as needed.
• Deputizes in the absence of the HoD of any operational department, to ensure team members are supported.

Qualifications

• Excellent communication skills
• Experience in Hospitality
• English
• Spanish and Italian are plus
• Knowledge of the Hotel Operations
• Empathy and understanding

Equal Opportunity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

Benefits

Salary package: £33K // Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more, · Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• The successful candidate must already have eligibility to work in the UK