Duty Manager

Company of Cooks; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality service provider in Camden Town seeks an experienced Duty Manager to oversee restaurant operations. Responsibilities include staff scheduling, team motivation, and ensuring excellent guest experiences. Ideal candidates have a proven track record in high-volume venues and excellent communication skills. This position offers the opportunity to work in a dynamic environment dedicated to memorable dining experiences.

Qualifications

• Proven experience managing restaurant teams in high-volume settings.
• Ability to maintain high standards of service and hospitality.
• Strong organisational and communication skills.

Responsibilities

• Create staff schedules and manage shifts.
• Motivate the team and handle conflicts.
• Conduct pre-shift briefings for team coordination.
• Manage daily operations of the restaurant.
• Ensure excellent customer service and resolve issues.
• Work with kitchen to monitor food quality.
• Manage inventory levels and conduct stock checks.
• Handle cash and monitor sales performance.

Skills

Guest-first mindset

Organisational skills

Communication skills

Flexibility

Job description

Overview

We are seeking highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.

Responsibilities

• Scheduling and training: Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.
• Leadership: Motivate the team, lead by example, and handle employee issues or conflicts as they arise.
• Team coordination: Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.
• Daily operations: Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.
• Guest experience: Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.
• Food and beverage: Work with the kitchen to monitor food quality, presentation, and preparation.
• Inventory and stock: Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.
• Financial oversight: Handle cash responsibly, monitor sales performance, and manage budgets.

You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences. You will bring:

Qualifications

• Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.
• A guest-first mindset, with the ability to maintain high standards of service and hospitality.
• Excellent organisational and communication skills.
• Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment.