Duty Manager

Iceland; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Iceland, reconnu parmi les plus grandes entreprises où travailler, recherche un Duty Manager passionné pour rejoindre son équipe. Vous serez responsable de la gestion des opérations du magasin, en garantissant un service de qualité et en soutenant votre équipe. Avec des avantages tels qu'une réduction de 15% et des opportunités de formation, c'est une excellente chance de développer votre carrière dans un environnement inclusif.

Benefits

15% de réduction dans tous les magasins

28 jours de congés payés

Chèques cadeaux de Noël

Plan de santé facultatif

Récompenses de long service

Qualifications

• Expérience en gestion ou supervisation dans le secteur du commerce de détail.
• Capacité à travailler en équipe et à communiquer clairement.
• Aptitude à organiser et à planifier des shifts efficacement.

Responsibilities

• Assurer une excellente disponibilité des produits pour les clients.
• Supporter et former l'équipe pour améliorer leur performance.
• Implémenter les processus de service numérique dans le magasin.

Skills

Communication efficace

Planification

Gestion de temps

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 27/06/2025 by TN United Kingdom