Duty Manager

MAG; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

MAG is seeking a senior manager for lounge operations at Bristol airport. This role requires exceptional leadership in hospitality, ensuring compliance with safety standards, managing staff and budgets, and driving profitability. The successful candidate will thrive in a high-pressure environment and inspire a diverse team.

Benefits

Employee rewards portal with discounts

MAG Pension scheme doubling contribution

Career development opportunities

Tax-free Airside shopping

Free shuttle bus (A1 Flyer) to the airport

Qualifications

• Solid background in hospitality with proven track record.
• Experience managing catering teams, understanding market dynamics.
• Strong organization skills with risk assessment knowledge.

Responsibilities

• Oversee operations and staffing within the lounge.
• Ensure compliance with food hygiene and safety regulations.
• Manage stock control and budgeting for systems.

Skills

Leadership

Hospitality management

Budget management

Team motivation

Food hygiene knowledge

Education

Level 3 Food Hygiene certification

Tools

Microsoft Office

Job description

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For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, Ceiling and Visibility Unlimited, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

Duty management responsibility operating 365 days per year, Rota pattern: 5 days on, 2 days off - 8.5 hour shifts - Rota received 4 weeks in advance

Duties include:

• Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
• Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
• Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
• Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
• Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
• Responsible for the correct handling of waste in line with Lounge and airport requirements.
• To assist with the preparing of staff rotas, timesheets and absence administration.
• Responsible for any other reasonable requests as designated by management.

What will make you successful in the role?

We are looking for someone who has:

• A solid background in the hospitality sector, with a proven track record.
• Experience of managing catering teams either in house or via contracted providers.
• A solid understanding of the market.
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
• Computer literacy on mainstream PC applications including Microsoft office.
• Ability to lead, inspire and motivate a diverse team with fairness and empathy.
• Able to create a culture of results within a high pressured environment through a strong team spirit, instilling a hunger to be part of a winning team. Is highly organised in working style, prioritising, scheduling and delegating with skill.
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement.
• Food Hygiene level 3 or above would be an advantage.
• Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.

As a CAVU employee you will have access to some great benefits including:

• Access to our employee rewards portal with discounts and savings
• MAG Pension scheme which doubles your contribution
• Fantastic career development opportunities
• Tax free Airside shopping in our departure lounge
• Free shuttle bus (A1 Flyer) from the city centre to the airport