Duty Manager

RBH; Blackpool; On-site; GBP 26,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for the Imperial Hotel in Blackpool. The ideal candidate will ensure exceptional guest service and maintain operational standards. Responsibilities include supporting the Food & Beverage departments and managing hotel staff. Competitive salary of £25,875 per annum with additional benefits such as discounted hotel rates and extra holiday for birthdays.

Benefits

Discounted hotel room rates

Extra holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• An enthusiastic individual with strong leadership and management skills.
• Prior experience in F&B operations, weddings, and front of house.
• Ability to lead a team and ensure exceptional guest service.

Responsibilities

• Maintain highest standards of guest care and service.
• Liaise with HOD’s to maintain and develop standards.
• Support Food & Beverage departments during functions.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Customer service

Job description

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The Imperial Hotel Blackpool , North Promenade, Blackpool, Lancashire, FY1 2HB

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF THE DUTY MANAGER AT THE IMPERIAL HOTEL BLACKPOOL

What you'll be doing...

Reporting to the Operations Manager, you can expect your working day to include the following:

• Maintain the highest standards of guest care, by offering a friendly, efficient, informal yet highly professional service. Meeting & greeting guests, dealing with guest complaints and comments.
• Liaise with HOD’s to ensure that standards are continuously developed and maintained throughout the Hotel.
• Maintain full knowledge of all inner workings of the Hotel, including room rates, hotel policies, VIP’s, hotel events and more.
• Support Food & beverage departments, including functions and conferences
• Support reception and nights teams as required
• Continuously review team behaviour, appearance, and performance.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Duty Manager, you will need the following qualities and skills:

• An enthusiastic individual, who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional.
• Strong leadership, management, communication, and organisational skills.
• Prior experience of a similar sized operation, including F&B operations, weddings, conference & banqueting and front of house.
• People focused, with strong attention to detail and the ability to lead from the front to ensure the team deliver a standard of service that meets the needs and expectations of our guests.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

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The Imperial Hotel Blackpool North Promenade, Blackpool, Lancashire, FY1 2HB

• Job Ref RBH14590
• Branch The Imperial Hotel Blackpool
• Location Blackpool
• Salary/Benefits £25,875.00 per annum (£12.44 per hour) 40 hours per week
• Contract type Permanent
• Hours Full Time
• Shift pattern will include working evenings, weekends and public holidays
• Hours per week 40 hours per week
• Date posted 29/07/2024
• Closing date 30/08/2024

A 4-star 19th-century hotel recalling the opulence and glamour of this famous resort’s Victorian heyday, with all the comforts of modern life.

The Imperial Hotel is situated on North Promenade, just a 10-minute walk from the town centre and all the major attractions. The hotel boasts spectacular views over the beach to the sea, beauty rooms and a health and leisure club with an indoor pool.

Ideal for business visitors with fourteen meeting rooms which can cater up to 600 delegates. From small boardrooms to the magnificent Lancastrian Suite, The Imperial Hotel provides flexibility for your meeting or event.