Duty Manager

Nuffield Health; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare charity in Birmingham seeks a dedicated Duty Manager to oversee club operations and ensure member satisfaction. The ideal candidate will have sales experience, excellent communication skills, and a passion for fitness. Key responsibilities include leading staff, conducting tours for prospective members, and managing health and safety protocols. This position offers a supportive work environment with a strong focus on employee wellbeing and career advancement.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable sales experience in a fitness or similar environment.
• Strong communication skills and the ability to connect with members.
• A positive attitude and a passion for customer service.

Responsibilities

• Oversee the club's daily operations and member satisfaction.
• Lead and support staff to maintain high service standards.
• Conduct tours and promote membership benefits.
• Ensure compliance with health and safety protocols.

Skills

Sales experience

Excellent communication skills

Customer service

Team leadership

Job description

Responsibilities

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift
• Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
• Lead by example, support and guide your colleagues while upholding the highest quality standards.
• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides
• Oversee health and safety protocols, addressing any issues swiftly and effectively.
• Help achieve sales targets
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Requirements / Qualifications

• As a Duty Manager at our gym, you\'ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You\'re enthusiastic, with excellent communication skills and a collaborative spirit. You have a \'can do\' attitude and you share our passion for excellent customer service.

About Nuffield Health

Nuffield Health is the UK\'s largest Healthcare Charity. We\'re here to do important work. As we expand our team, we\'re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what\'s important to you.