Duty Manager

RBH; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

RBH est à la recherche d'un Duty Manager passionné pour rejoindre notre équipe dynamique à Belfast. Dans ce rôle, vous dirigerez la prestation de service tout en assistante et en motivant votre équipe pour garantir une expérience exceptionnelle aux clients. Vous serez responsable de l'organisation quotidienne et de la bonne marche des opérations front-office de l'hôtel.

Benefits

Tarifs réduits sur les chambres d'hôtel

Une journée de congé supplémentaire pour votre anniversaire

Programme de parrainage

Repas gratuits pendant le service

Événements sociaux et de bien-être tout au long de l'année

Qualifications

• Expérience dans un rôle de direction, surtout dans la restauration.
• Capacité à motiver et dynamiser l'équipe.
• Adaptabilité à un environnement dynamique et rapide.

Responsibilities

• Diriger l'équipe pour offrir une expérience de service accueillante.
• Surveiller les activités quotidiennes, y compris la gestion des commandes.
• Former et guider l'équipe pour optimiser leurs performances.

Skills

Communication

Problèmes de résolution

Leadership

Travail d'équipe

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

Our Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• Share of gratuities

And much much more!

A DAY IN THE LIFE OF A DUTY MANAGER AT OUR HOTEL

What you'll be doing...

• Lead the team with a positive vibe, helping create a welcoming and seamless service experience.
• Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.
• Support and guide the team, helping with training and encouraging everyone to deliver their best.
• Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
• Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating.
• Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.
• Help with scheduling and shift planning, making sure the team is prepared and ready to go.
• Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety.
• Working across all front of house areas of the hotel, assisting and leading the team

What We Need From You

• A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
• Quick thinking and problem-solving skills to handle guest needs on the fly.
• Organised and adaptable, managing multiple tasks with ease.
• A team player through and through, ready to jump in wherever needed to support the crew.
• High energy and a flexible attitude, thriving in a fast-paced, lively setting.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.