Duty Manager

Legacy Leisure; Barry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure management company in Barry is seeking a Duty Manager to ensure high standards of customer care and promote innovative leisure programmes. The ideal candidate will manage shift operations and maintain health and safety. This role offers a chance for career progression, alongside benefits like free gym membership and company sick pay.

Benefits

Free gym membership for you and a nominated person

Employee discount portal

Company sick pay

Career progression opportunities

Qualifications

• Experience in managing customer relations and team interactions.
• Ability to develop and promote leisure programmes.
• Willingness to work additional hours when required.

Responsibilities

• Ensure health and safety standards and customer care.
• Develop innovative leisure programmes to increase usage.
• Assume shift management to maximise Centre performance.

Skills

Customer care

Health and safety management

Communication

Education

Recognised Leisure Management qualification

National Pool Lifeguard Qualification (desirable)

Pool Plant Operators qualification (ideal)

Job description

Overview

The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Duty Manager will be:

Responsibilities

• To ensure the highest possible standards of health and safety and customer care within the Centre.
• To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
• Will be able to gain acceptance and respect from clients and the teams involved.
• Will be able to build strong relationships with customers, clients and employees.
• Will be able to communicate at different levels of the organisation, both listen and direct.
• Will be able to meet the demands of the role by working additional hours when required.
• Will be able to demonstrate clear identification with all customer requirements.
• Will be able to maintain and, be committed to good employee relations and deliver quality training.
• Will be able to perform recreation assistant duties when required.
• A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
• Ideally you will Pool Plant Operators qualification and a recognised Leisure Management qualification.

Benefits

• Free gym membership for you and a nominated person
• Employee discount portal
• Company sick pay
• Career progression and more