Duty Manager

University of the West of Scotland; Ayr; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent Scottish university is seeking an experienced Catering Duty Manager to lead their campus catering team in Ayr. The role involves managing catering outlets, ensuring excellent service delivery, and maintaining high customer satisfaction. Ideal candidates will have relevant qualifications, a food hygiene certification, and experience in managing teams within a commercial catering setting. The university offers a supportive work environment and competitive benefits.

Benefits

24 days annual leave plus public holidays

Additional day off on birthday

Defined benefit pension scheme

Flexible working hours

Employee discount scheme

Access to fitness facilities

Health and wellbeing resources

Professional development opportunities

Qualifications

• Proven track record of success in managing teams in a commercial catering environment.
• Experience in assisting at large scale catering events.
• Understanding of a customer driven service environment.

Responsibilities

• Manage the campus catering team and outlets.
• Plan and deliver service excellence to ensure high customer satisfaction.
• Set clear objectives and motivate the catering staff.

Skills

Team management

Customer service orientation

Event management

Education

HNC in Hospitality/Retail Management or equivalent

Food Hygiene Certification

Job description

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Campus Services

The post - Catering Duty Manager

The University of West of Scotland are recruiting for an experienced Catering Duty Manager to join our Campus Services team at our Ayr campus. The postholder will be responsible for managing the campus catering team as well the catering outlets, planning, delivery of service excellence, ensuring commercial viability and high levels of customer satisfaction.

Working closely with the Catering Operations Manager, the Catering Duty Manager will set clear objectives for their team, providing motivation, encouragement and training to all staff to ensure that they are supported and able to allocate and prioritise workloads to ensure the business needs are met.

The successful candidate should have the following:

• HNC in Hospitality/Retail Management/business equivalent or have relevant and practical work experience
• Food Hygiene Certification
• Proven track record of success in managing teams - with experience in a commercial catering environment
• Experience in assisting at large scale catering events, including buffets and functions
• An understanding of a customer driven commercially orientated service environment

About Us

The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional days leave on your birthday
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.

Interview Date

Interview Date: Week commencing Monday 3rd November

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk

UWS are committed signatories to the Armed Forces Covenant.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520