Duty Manager

Serco Group Plc; Aylesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local leisure organization in Aylesbury is seeking a Duty Manager to oversee daily facility operations. Responsibilities include ensuring safety standards, engaging with customers, and supporting the operational team. Ideal candidates will have experience in the Leisure industry and good leadership skills, with training provided for specific certifications. Benefits include free gym membership and excellent development opportunities.

Benefits

Free gym membership

Discounted classes and facilities

Excellent development and training opportunities

6% employer matched pension contribution

22 days annual leave + Public Holidays

Life assurance up to 2x base salary

Qualifications

• Experience in leading a team in the Leisure industry.
• Confidence in customer-facing roles.

Responsibilities

• Manage facility operations including Aquatics and safety standards.
• Build and maintain relationships with guests and partners.
• Engage customers to ensure a positive experience.

Skills

Team leadership

Customer interaction

Education

National Pool Lifeguard certificate (NPLQ)

Pool plant operators' certificate

First aid at work certificate

Job description

Here at Buckingham Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our centre. The Duty Manager, the purpose of your role will be to manage the day to day running of the facility including Aquatics ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours. You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.

Responsibilities

• Manage the day to day running of the facility including Aquatics, ensuring activities are delivered to a high standard with safety as the priority.
• Support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours.
• Engage in a high level of customer interaction and oversee the deployment and supervision of the operational team to deliver a positive, memorable experience for customers.

Qualifications

• Prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.
• It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate; however these are not essential as full training will be provided.

Benefits

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent Development and Training Opportunities.
• 6% employer matched pension contribution.
• 22 days annual leave (pro rata for part time) + Public Holidays; Life assurance up to 2x base salary.
• All Leisure benefits - Employee Benefits (moreleisure.com) and broader Serco leisure contracts; opportunities to work with teams across national facilities.

Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society.