Duty Engineer

Radisson Hotel Group; West Drayton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hotel staff discounts

Friends & family discounts

Breakfast & F&B discounts

Spa discounts

Global perks

Job summary

Radisson Hotel Group in London Heathrow is seeking a Duty Engineer to join a vibrant team. You will support the property maintenance department, ensuring high standards and timely guest satisfaction while leading the maintenance team and managing the departmental budget.

We value a proactive, flexible attitude and a can-do spirit. Prior experience is beneficial but not essential, with growth opportunities within a global hospitality brand.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail and a creative problem-solver.
• Strong teamwork and guest-satisfaction focus.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Supports the smooth running of the property maintenance department, where all areas are maintained to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where property maintenance initiatives & hotel targets are achieved - Manages the maintenance team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective planned preventative maintenance programme addressing maintenance, environmental and conservation matters

Skills

Maintenance

Guest service

Team leadership

Budget management

Stakeholder relations

Job description

• Hotel Name: Radisson Hotel and Conference Centre London Heathrow
• Compensation: up to GBP 35,000 - yearly

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Duty Engineer to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Duty Engineer, you play a vital role in ensuring our properties deliver an experience beyond expectation, creating memorable moments for our guests.

• Supports the smooth running of the property maintenance department, where all areas are maintained to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where property maintenance initiatives & hotel targets are achieved - Manages the maintenance team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective planned preventative maintenance programme addressing maintenance, environmental and conservation matters

Qualifications

Flexibility and a positive, Yes I Can! Attitude. An eye for detail. Is a creative problem-solver. Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills. Likes having fun at work. Experience in a similar position is beneficial but not essential.

Additional Information

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.