Dutch Speaking Customer Services Advisor

Thomas Brown Recruitment; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Milton Keynes is seeking a Dutch-speaking Customer Service Advisor. You will handle inbound and outbound communications, provide assistance, and offer technical support. The role requires fluency in Dutch and good English, alongside a positive and professional attitude. This is a hybrid position, involving both in-office and remote work.

Qualifications

• Experience in customer service or a related field.
• Ability to speak Dutch fluently.

Responsibilities

• Answer inbound calls and respond to emails.
• Provide technical support and escalate issues as needed.
• Maintain professional demeanor when interacting with customers.

Skills

Fluent Dutch

Good level of English

Customer service skills

Job description

Overview

Dutch speaking Customer Service Advisor with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station. Hybrid working: 2 days in the office, 3 days working from home.

Responsibilities

• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.
• Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
• Provide product, program, compensation plan, and business information as necessary.
• Assist with order processing, enrolments, and setting up new customers; issue RMAs if needed.
• Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.
• Identify, report, and follow-up on website issues to ensure corrective action is taken.
• Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.
• alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
• Escalate unresolved problems when necessary.
• Document all contact information according to Standard Operating Procedures.
• Representing the brand, maintaining a professional, competent, and positive demeanour at all times.

Working hours

Hours are primarily Monday to Friday 8am - 4pm but may change based on business needs. Some weekend work and bank holiday shifts may be required too.