Dutch-speaking Consumer Relations Representative (5 months FTC)

Sportyjob; London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A global footwear company is seeking a Dutch Speaking Consumer Relations Representative for a 5-month contract. You will provide customer service across multiple channels and collaborate with teams to enhance consumer experience. Ideal candidates are adaptable team players with strong communication skills in Dutch and English. The position offers growth opportunities and flexible working arrangements.

Benefits

27 days holidays per annum

Generous discounts and perks

Hybrid and flexible working environment

Qualifications

• Written and oral fluency in Dutch and English is essential for this role.
• Previous experience in a Customer Service role is a plus.
• Interest in the fashion/apparel industry preferred.

Responsibilities

• Provide excellent, proactive customer service at all contact points.
• Act as a country specialist to advise on market trends.
• Collaborate with Customer Resolution team for order fulfilment.
• Use consumer feedback for process improvements.
• Promote team spirit by supporting colleagues.

Skills

Excellent communication skills

Customer-centric mindset

Adaptability

Problem-solving skills

Job description

Dutch Speaking Consumer Relations Representative (5 months FTC)

At Deckers Brands, every employee is valued and supported to bring their authentic self to work. We aim to deliver exceptional results, provide an inclusive workplace, and positively impact our communities.

The Role:

As the Consumer Relations Representative, you will offer seamless customer service across our brands: HOKA, UGG, Teva. We seek friendly and courteous team members to advocate for our brands via telephone, email, web chat, and social media.

This role requires fluency in Dutch and English, both written and oral.

Your Impact:

• Provide excellent, proactive customer service through various communication channels.
• Act as a country specialist, advising on local trends and knowledge.
• Collaborate with the Customer Resolution team to ensure order fulfillment.
• Analyze consumer feedback to improve processes and customer experience.
• Participate in consumer experience projects.
• Promote teamwork and support colleagues, embodying the 'One team' spirit.

Who You Are:

• An adaptable team player with excellent communication skills.
• A self-starter with passion and enthusiasm.
• A proactive problem solver with a customer-centric mindset.
• Detail-oriented and capable of resolving queries via multiple channels.

Preferred Qualifications:

• Previous customer service experience is a plus.
• Interest in fashion and our brands.
• Availability to start on 8 September 2025.
• Fluency in Dutch and English is essential.

What We Offer:

• 27 days of annual leave plus bank holidays and additional time off, including half-day Fridays.
• Discounts, perks, volunteering opportunities, and community programs.
• Development opportunities, including a Global Mentorship Program.
• Hybrid and flexible working environment.

We celebrate diversity and are committed to an inclusive workplace where everyone can come as they are.