Dutch-speaking Consumer Relations Representative (5 months FTC)

Deckers Brands; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion company in London is looking for a Dutch-speaking Consumer Relations Representative for a 5-month FTC. You will deliver exceptional customer service across various channels, acting as an advocate for the brand. Candidates should have fluency in Dutch and English, alongside customer service experience. Hybrid and flexible working options are available with generous holiday allowances and personal development opportunities.

Benefits

27 Days Holidays

Generous discounts

Growth and development opportunities

Hybrid working environment

Qualifications

• Fluency in Dutch and English is essential for this role.
• Experience in a customer service role is a plus.
• Ability to resolve queries over various platforms (phone, email, chat).

Responsibilities

• Provide excellent proactive customer service.
• Advise on current trends and local market knowledge.
• Collaborate with the Customer Resolution team.

Skills

Fluent in Dutch

Fluent in English

Customer service experience

Communication skills

Job description

Dutch-speaking Consumer Relations Representative (5 months FTC) page is loaded

Dutch-speaking Consumer Relations Representative (5 months FTC)

Apply remote type Hybrid locations London, England London, United Kingdom time type Full time posted on Posted Yesterday time left to apply End Date: August 15, 2025 (12 days left to apply) job requisition id 18900

Dutch Speaking Consumer Relations Representative (5 months FTC)

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role:

As the Consumer Relations Representative, you will offer seamlesscustomerserviceto ourcustomersacross our brands: HOKA, UGG Teva.

We’re looking forfriendlyand courteous team members to act as advocates for our brands whencommunicatingto our consumers via telephone, email, web chat andsocialmedia.

This is a multi-lingual role requiring written and oral fluency in Dutch and English.

Your Impact

• Provide excellent,proactivecustomerserviceat allcustomercontact points, offering a seamlesscommunicationvia telephone, email, web chat andsocialmedia

• Act as a country specialist for your market toadviseon current trends and local knowledge

• Collaborateclosely withCustomerResolution team to ensure order fulfilment

• Use and analyse all consumer feedback tocultivateprocess improvements to improve the consumer experience

• Getinvolvedwith consumer experience projects with the wider business

• Promote ‘One team’ spirit by demonstrating meaningful teamwork andsupportingyour colleagues

COME AS YOU ARE

We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are

• Anadaptableindividualand a team player

• You are anexcellentcommunicatorandcollaboratorwith stakeholders across the business

• A self-starter who bringspassion, enthusiasm focus to their work

• Aproactiveproblem solver and a customer-centric mindset

• You have a keen eye for detail

• Capable to resolve queries over the phone, e-mail, online chat

We would Love toHearfrom People with:

• Previous experience in aCustomerServicerole is a plus

• An interest in the fashion/apparel industry and our brands

• Availability to start 8 September 2025

• Written and oral fluency in Dutch and English is essential for this role

What We Will Give You:

• 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance , we ca n gener ally take advantage of half day Fridays providing our work is finished for the week.

• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.

• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Program

• Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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