Dutch Bilingual Software Account Manager (Automotive)

Percepta LLC; London; Hybrid; GBP 34,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Dutch Bilingual Software Account Manager to enhance client relationships and drive business success. In this dynamic role, you will serve as the primary contact for UK and European customers, providing exceptional technical support and product knowledge. Your strong communication skills and analytical mindset will help you identify opportunities for upselling and improve customer satisfaction. Join a supportive team that values growth, diversity, and proactive problem-solving, and enjoy a range of benefits including flexible working arrangements and generous annual leave. This is an exciting opportunity to make a significant impact in a fast-paced environment.

Benefits

22 days Annual Leave

Life Assurance 4 x annual salary

Contributory Pension Scheme

Private Medical Insurance

Comprehensive Travel Insurance

Discounts on Brand New Vehicles

Employee Assistance Program (EAP)

Qualifications

• Fluent in English and Dutch (C1/C2 level) required.
• Experience in customer service or software sales is preferred.

Responsibilities

• Develop and maintain relationships with key clients to understand their needs.
• Identify opportunities for upselling and cross-selling products.

Skills

Fluent in Dutch

Customer Service Skills

Analytical Mindset

Communication Skills

Problem-Solving

Multi-tasking

Education

Experience in Software Sales or Account Management

Contact Centre Experience

Tools

Salesforce

Job description

Location: London, Greater London, United Kingdom
Salary: 34,540+ Annual Performance Bonus + Company Benefits
Job type: Permanent Vacancy
Fluent Language: Dutch
Category: Sales
Job Reference: PC10400
Posted on: 26 Mar 2025

Full Time - Hybrid – 2 days office/3 home

Onsite Training - Fully paid training and equipment provided

Job Summary
We are seeking a motivated and results-driven Dutch Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team, based at Stratford, East London.

The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or Dealers.

Dealing with general enquiries, you will provide product knowledge, expertise, and support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change them into product advocates through your customer service delivery and outcomes.

This role requires excellent communication skills, strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.

Duties

• Develop and maintain relationships with key clients to understand their business needs and objectives.
• Identify opportunities for upselling and cross-selling products and services to enhance client value.
• Utilise Salesforce to track client interactions, manage accounts, and analyse sales data for strategic decision-making.
• Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.
• Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns.
• Prepare regular reports on account status, sales performance, and market trends for management review.
• Lead presentations and meetings with clients to discuss their goals and how our solutions can help achieve them.

Requirements

• Verbal and written fluency in English and Dutch to minimum C1/C2 level.
• Practiced Contact Centre or Customer Service experience preferred (any transferable experience considered).
• Proven experience in a software sales or account management role.
• Proficiency in Salesforce or similar CRM software is highly desirable.
• Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
• Logical thinker with professional maturity, and a willingness to own responsibility and take accountability.
• Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.
• A proactive approach to problem-solving with a focus on delivering excellent customer service.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.

What You Can Expect:

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary.
• Contributory pension scheme.
• Private Medical Insurance.
• Comprehensive travel insurance for you and family in line with Scheme rules.
• Discounts on brand new vehicles.
• Employee Assistance Program (EAP).

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one.
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.
Respect – a team that is accountable, dependable, and gives you their full attention.
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds.
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!