Dundrum Crew Team Lead

FATFACE; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retail brand as a Crew Team Leader in Cardiff, where you will oversee daily operations and deliver exceptional service. With a focus on team leadership and customer satisfaction, this role offers numerous opportunities for growth and development, alongside competitive benefits and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Access to Perkbox and wellbeing content

THRIVE learning platform

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Proven leadership skills recognized among peers.
• Experience in customer service essential.
• Experience with POS management and banking.

Responsibilities

• Provide exceptional customer service and resolve issues.
• Delegate tasks and manage daily store operations.
• Ensure compliance with policies and maintain presentation standards.

Skills

Leadership

Customer Service

Communication

Time Management

Organizational Skills

Job description

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion aren't just aspirations but standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview:

As a Crew Team Leader, you are part of the management team with clearly defined roles and responsibilities to ensure the store operates safely, the team is managed effectively, and we consistently deliver excellent service.

Role Responsibilities:

• Provide exceptional service, using your knowledge to help customers find the best products for in-store and multi-channel sales.
• Resolve customer issues effectively and promptly at the store level.
• Offer attentive service at the tills, processing POS transactions, and thanking customers.
• Build loyalty and 'Customers for Life' through opt-in at the POS.
• Delegate tasks and demonstrate responsibilities to team members while managing daily store operations.
• Understand retail business aspects, such as reading reports, analyzing data, and making informed decisions.
• Ensure the store adheres to visual guidelines, maintaining standards through product presentation, replenishment, housekeeping, and seasonal setups.
• Safeguard the business by ensuring compliance with policies, procedures, loss prevention, and health & safety standards, especially in the absence of management.
• Stay updated with company products, activities, and promotions, implementing changes as needed.

Role Competencies:

• Proven leadership skills; recognized as a leader among peers.
• Experience in customer service is essential.
• Experience with POS management, daily banking, and meeting deadlines.
• Excellent interpersonal, organizational, and communication skills.
• Collaborative, positive attitude, confident in taking initiative and working independently.
• Ability to work effectively under pressure, quickly learn new tasks, and retain information.
• Team player, eager to participate and contribute.
• Strong time management skills.
• Passionate commitment to the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays (pro-rata).
• Generous monthly discount allowance.
• Perkbox access from day one, including online discounts, wellbeing content, and more.
• THRIVE learning platform with thousands of learning resources.
• Dental insurance (employee-funded).
• Pension scheme.
• EAP support available 24/7 (UNUM/Retail Trust/Fashion Textiles Support).
• Sick pay allowances.
• Sabbatical leave in line with service.
• Enhanced family-friendly policies, including maternity leave.
• Refer-a-friend scheme.

If this sounds like the opportunity for you, then apply today!