Dundrum Assistant Store Manager

FATFACE; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager in Cardiff. This role involves supporting store management, driving sales, and ensuring an exceptional customer experience, while fostering team development and maintaining high standards. Candidates should be proactive in managing store performance and embody the company's values.

Benefits

25 days holiday plus bank holidays

Perkbox platform with discounts

THRIVE learning system

Dental insurance (employee-funded)

Pension scheme and support services

Critical illness and death in service benefits

Sick pay allowances

O2 phone discount

Eye tests and glasses contributions

Sabbatical leave based on service

Enhanced family-friendly policies

Refer a friend scheme

Qualifications

• Strong focus on customer needs and satisfaction.
• Experience in retail management and team training.
• Ability to analyze financial data and drive sales.

Responsibilities

• Support Store Manager in managing store profitability.
• Drive and model customer service standards.
• Train and develop team members.

Skills

Customer Service

Team Development

Financial Analysis

Visual Merchandising

Retail Management

Job description

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion aren't just aspirations but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

Putting the customer at the heart of everything you do, you will support the Store Manager in managing your store to maximize profitability through the retail plan; driving sales, managing costs, and delivering our brand through visual presentation. You will create a fun and inspiring atmosphere aligned with our brand and culture, support team development, and ensure high standards are maintained according to company guidelines.

Role Responsibilities

• Lead by example, demonstrating exceptional behavior to maintain brand integrity.
• Drive and model customer service standards to exceed expectations.
• Train, coach, and develop your team, supporting appraisals and performance reviews.
• Analyze financial data, retail and company strategies, and local knowledge to maximize sales and support decision-making to exceed KPIs.
• Ensure store operates within budget through scheduling, cost controls, and productivity management.
• Plan and organize effectively to implement the retail plan successfully.
• Liaise with Head Office to optimize stock management.
• Adhere to procedures concerning cash, stock, health and safety, security, and loss prevention.
• Oversee and execute visual merchandising standards, including sales and seasonal launches.
• Comply with all policies, legal obligations, and GDPR confidentiality requirements.
• In the absence of the Store Manager, take on responsibilities to ensure sales, standards, and team development continue smoothly.

Role Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Align with the company's social and environmental mission, promoting impactful actions.
• Offer alternative purchasing channels to customers.
• Ensure team training on products and multichannel offerings.
• Champion the company's vision and values in-store.
• Provide ongoing learning, development, and coaching to team members.
• Use local knowledge and creativity to maximize sales opportunities.
• Manage store budget through scheduling, cost control, and productivity.

Benefits of Working with Us

• 25 days holiday plus bank holidays
• Perkbox platform with discounts, wellbeing content, and more
• THRIVE learning system with extensive training resources
• Dental insurance (employee-funded)
• Pension scheme and 24/7 support services
• Critical illness and death in service benefits for salaried staff
• Sick pay allowances
• O2 phone discount
• Eye tests and glasses contributions (qualifying roles)
• Sabbatical leave based on service
• Enhanced family-friendly policies, including maternity leave
• Refer a friend scheme