Dual Site Store Manager - Manchester

Tiffany & Co; Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prestigious luxury brand in Manchester is seeking an experienced Store Manager to lead a team in delivering unparalleled client experiences and achieving key performance indicators. Ideal candidates will have over 7 years of sales management experience in luxury retail and possess strong leadership skills. This role encourages fostering personal connections and requires flexibility in working hours.

Qualifications

• Minimum of 7-10 years of sales management experience.
• Proven track record in achieving commercial results in luxury retail.
• Flexibility to work non-traditional hours.

Responsibilities

• Drive team accountability for KPIs in sales and client experience.
• Coach the team on the sales floor to support professional growth.
• Create an inclusive and supportive team environment.

Skills

Sales management

Leadership skills

Clienteling

Retail operational excellence

Network cultivation

Education

College/university degree

Job description

Overview

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections.

Responsibilities

• Thoughtful • Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• • Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
• • Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• • Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
• • Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams.
• • Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Curious • Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• • Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships.
• • Collaborate with headquarters and regional teams to share feedback about store needs.
• • Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately.
• Optimistic • Empower team to reach their potential, exercise resilience and celebrate innovation.
• • Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
• • Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• • Drive team adoption of new tools, systems, and ways of working.

Your Profile

• Minimum of 7-10 years of sales management experience.
• Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results.
• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams.
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Established high-end network; ability to cultivate connections and expand client-base.
• Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs.
• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Preferred: A college/university degree.