Dual Site Store Manager - Manchester

TIFFANY & CO; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury retail brand in London seeks a Store Manager to inspire teams and deliver exceptional client experiences. The ideal candidate has 7-10 years of sales management experience in a luxury environment and exhibits strong leadership skills. Responsibilities include team accountability, fostering client relationships, and ensuring operational excellence. A degree is preferred, and expertise in jewelry and watches is a plus.

Qualifications

• 7-10 years of sales management experience.
• Experience in luxury retail environments, jewelry/watch expertise is a plus.
• Ability to cultivate connections and expand client base.

Responsibilities

• Drive team accountability for service and achieving KPIs.
• Lead by example and coach the team on the sales floor.
• Create an inclusive and supportive team environment.

Skills

Team accountability

Entrepreneurial mindset

Market understanding

Sales management

Leadership

Education

College/university degree

Job description

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections. Thoughtful

-Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)

-Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development

-Lead by example and actively coach the team on the sales floor, supporting professional growth and development

-Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience

-Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams

-Create an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

-Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity

-Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships

-Collaborate with headquarters and regional teams to share feedback about store needs

-Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

-Empower team to reach their potential, exercise resilience and celebrate innovation

-Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

-Motivate and guide team to exceed goals and strategically assume new, challenging assignments

-Drive team adoption of new tools, systems, and ways of working

Your Profile

-Minimum of 7-10 years of sales management experience

-Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results

-Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams

-Passion for luxury retail environments; jewelry / watch expertise is a plus

-Established high-end network; ability to cultivate connections and expand client-base

-Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs

-Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability

-Flexibility to work non-traditional hours, including days, nights, weekends, and holidays

-Preferred: A college/university degree