Dual Site Store Manager - Manchester

TIFFANY & CO; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury jewelry brand in the City of London is seeking a Store Manager to drive exceptional client experiences and team performance. The ideal candidate will have 7-10 years of sales management experience in a luxury environment and a proven ability to lead and inspire teams. This role requires a strong background in clienteling, operational excellence, and a passion for luxury retail. Flexibility to work non-traditional hours is essential.

Qualifications

• Minimum of 7-10 years of sales management experience.
• Proven track record in achieving commercial results.
• Experience overseeing in-store operational and omnichannel activities.

Responsibilities

• Drive team accountability in delivering unparalleled service.
• Lead by example and actively coach the team.
• Collaborate with headquarters and regional teams.

Skills

Sales management

Clienteling

Leadership skills

Retail operational excellence

Interpersonal skills

Education

College/university degree

Job description

Overview

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections.

Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
• Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
• Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships
• Collaborate with headquarters and regional teams to share feedback about store needs
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Empower team to reach their potential, exercise resilience and celebrate innovation
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments
• Drive team adoption of new tools, systems, and ways of working

Your Profile

• Minimum of 7-10 years of sales management experience
• Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results
• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams
• Passion for luxury retail environments; jewelry / watch expertise is a plus
• Established high-end network; ability to cultivate connections and expand client-base
• Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs
• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Preferred: A college/university degree