Dual Site Store Manager

Saltrock; St. Austell; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday inclusive of bank hols

Birthday day off

Uniform allowance

50% staff discount on Saltrock

Charity days (paid)

Life Assurance (4 x salary)

Job summary

Saltrock is seeking a dual-site Store Manager for Cornwall Services and Perranporth stores. This 40-hour role focuses on high visual merchandising standards, customer service, and team leadership to drive sales.

With Saltrock's 30+ year heritage as a coastal lifestyle brand, you will motivate staff, build customer relationships, and ensure store procedures, health and safety compliance, and store presentation meet company standards.

Qualifications

• Experience in retail management or supervision.
• Strong visual merchandising standards and store presentation.
• Proven ability to lead and motivate a team to meet sales targets.

Responsibilities

• Oversee two Cornwall sites (Cornwall Services and Perranporth) to drive sales and standards.
• Develop and maintain professional relationships with Head Office, DC and retail teams.
• Ensure exceptional customer service and a welcoming store atmosphere.
• Monitor stock, merchandising, pricing, and store cleanliness to maximise trade.
• Recruit, train and appraise staff; manage performance and coaching.
• Complete administration and communicate clearly with Head Office and teams.

Skills

Retail management

Visual merchandising

Customer service

Team leadership

Store operations

Job description

Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a Brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure!

We are looking for a fun, energetic and enthusiastic person to come aboard as a dual site Store Manager in our Cornwall Services and Perranporth stores, on a 40 hour contract. You will have already worked in Retail, have very high visual merchandising standards and maybe as a Store Manager or are an experienced Supervisor looking for your next step.

You will give our Customers an excellent experience in store, making them feel warm and welcome whilst managing and motivating team members, monitoring and hitting sales targets whilst making sure our product is merchandised to its full potential.

For over 30 years, Saltrock; a British, coastal, lifestyle brand, has had holiday, family, spirt and fun at its heart. Our inspiration flows from land and sea, waves and coastline. Designed in the South West since 1988 we have grown into a loved Devon brand known for its iconic print designs.

Main duties/Responsibilities

Relationships

• Proactivelybuild and maintain a professional commercial relationship throughout thebusiness, whilst ensuring the company’s requirements are met.
• Proactivelybuild and maintain a professional commercial relationship with Head Office, DCand retail team to ensure the best commercial decisions for the store are made.

Customer

• Ensure all customers are approached,engaged and proactively sold to. Providing the highest standards ofcustomer service at all times.
• Ensuring customers have a positiveexperience within the assigned store through the actions taken by all teammembers.
• Ensure full adherence to all companypolicies and procedures including where relevant, centre procedures, withparticular emphasis on health and safety of staff and customers.
• Maintain high security awarenessby ensuring that all company security procedures are complied with.

Sales/Financial

• Accurately completes/understands commercialfile - Monitor sales and enter commercial data in Commercial File.
• Uses commercial file information to influencedecisions and maximise commercial opportunities.
• Ensure that all company and where applicablecentre procedures are strictly adhered to.
• Implements any markdown and price alterationswithin agreed timescales.
• Ensure individual store is appropriatelycovered with staffing, ensuring peak trade periods are maximised.
• Ensure personal expenses are kept to aminimum.

Stock Maintenance& Visual Standards

• Maintain a high standard of housekeeping toensure the store is attractive to customers and provides a healthy andsafe environment.
• Monitor and maintain all aspects of stockmanagement including stock losses, markdowns and stock levels.
• Merchandises product commercially ensuringvisual merchandising principles and guidelines are adhered to ensure maximumsales
• Ensures stock is tidy, presentable,replenished and attractively merchandised.
• Processes deliveries in a timely manner.
• Ensures high standards of housekeeping includingmaintenance of stockroom standards.

People

• Recruit and train new employees which meetSaltrock standards ensuring that all probationary requirements andindividual reviews are carried out within the correct time scales.
• Carry out induction of new staff ensuring thatrequired competencies are demonstrated and all documentation is correctlycompleted then forwarded to Head Office and Line Manager as required.
• Monitor and evaluate the development needs ofstaff ensuring appropriate coaching and training is provided to ensureneeds are met.
• Monitor performances of staff identifying anydisciplinary issues or training needs and ensuring appropriate action asrequired.
• Motivate team members to deliver exceptionalservice to all our customers both internal and external as an ambassadorfor Saltrock.
• Ensure all team members deliver agreed servicelevels to customers. Maximising every sales opportunity.
• Proactively seek feedback from competitors onperformance to ensure we are aware of any factors that could affect trade.

Communication

• Complete all administration tasks requiredcorrectly and on time.
• Implement and maintain communication systemsto staff, line manager and brands as required.
• Ensure all communication tools provided by thebusiness are utilised to benefit the store.
• Ensure all communication with Head office, DC,retail team is polite, clear, concise and fit for purpose.
• Ensures feedback on commercial performance iseffectively communicated to all relevant parties.

Role Competencies

• To be responsiblefor the sales performance and standards of assigned store.
• Tomaximise profitability by efficient management of resources.
• Tomaximise sales in store by ensuring that all staff are fully trained andmotivated. Ensuring that the store is appropriately merchandised toprovide a positive shopping experience and the achievement of companybudgeted profit.
• Supportthe Retail Controller as required with retail responsibilities.

What we offer you

• Rest and relaxation are important, we offer above statutory holiday, 33 days per year (inc. bank holidays) and after 5 years with Saltrock you will be rewarded with an extra 2 days, all holiday is pro-rata for part time family members
• Your Birthday is a BIG deal, you will have an extra full paid day off on or near your birthday
• Uniform allowance
• 50% discount (off RRP) on all Saltrock and Crew Clothing products
• Giving back to our local communities and charities is important to us so we encourgae you to take 3 fully paid charity days per year
• Life Assurance (4 x salary)

Compensation: To be discussed